Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Vassar

Charlotte

Summary

Hardworking, driven, individual looking to attain real world experience in a professional environment. Ability to work a flexible schedule, with a demanding climate while continuing to provide exceptional customer service

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Load Planner

Amazon Air
01.2024 - 01.2025
  • Responsible for the weight and balance of aircraft
  • Utilize Sable to ensure Center of Gravity
  • Coordinates package placement on aircraft
  • Supervise a team of transporters on a regular basis

Ramp Agent

Amazon Air
01.2023 - 01.2024
  • Marshaling Planes
  • Sort, load, and unload packages from airplanes and Unit Load Devices
  • Licensed to operate ground support machinery

Workforce Staffing Support Associate

Amazon
10.2022 - 01.2023
  • Assist candidates with hiring process
  • Validate work Authorization Documentation
  • Ensure badge photos meet policy guidelines and administrator drug test

Air Associate

Amazon Air
09.2021 - 10.2022
  • Check packages and distribute them on drives
  • Reallocate packages from various Amazon robotic devices
  • Assist Process Assistants in overseeing the work floor and ensuring associates maintain safety

Education

Associate of Arts - Communications

University of Cincinnati-Blue Ash College
Blue Ash, OH
05.2019

Skills

  • Organizational Skills
  • Excel
  • Attention Detail
  • Time Management
  • Customer service
  • Active listening

Timeline

Customer Service Representative

Charter Spectrum
01.2025 - Current

Load Planner

Amazon Air
01.2024 - 01.2025

Ramp Agent

Amazon Air
01.2023 - 01.2024

Workforce Staffing Support Associate

Amazon
10.2022 - 01.2023

Air Associate

Amazon Air
09.2021 - 10.2022

Associate of Arts - Communications

University of Cincinnati-Blue Ash College

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Angelique Vassar