Angelique M Anderson
Charlotte
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Works well with collaborative approach and has a commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, customer centered philosophy and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Disclosure Desk Analyst
NVR Mortgage, Inc
09.2024 - Current
- Complete review analysis of consumer loan documentation and identify any 30-day audit findings as related to state and federal regulations for FHA, Conventional, VA and USDA housing/lending requirements
- Utilize effective verbal and written communication across departmental structure to ensure timely correction of any 30-day audit findings
- Review and process request for disclosure documents within compliance window
- Follow up with loan officers and loan processors for required updates based on disclosure request
- Effectively prioritize completion of demands including high priority requests and multiple tasks simultaneously in a fast-paced environment
- Demonstrate time management and problem-solving skills
Licensed Inbound Sales Agent
Allstate Insurance
04.2024 - 08.2024
- Responsible for driving sales growth with interested prospective customers via inbound calls
- Trusted advisor through uncovering needs and identifying gaps in coverages to recommend, negotiate and sell insurance policies to match needs of prospected customer
- Explain and advise on features of various insurance coverages and polices
- Customize customer service to exceed prospective and returning customer needs
Sr Credit Analyst
American Honda Finance Corporation, Irving, Texas
12.2003 - 04.2024
- Approve or deny dealer submitted credit applications for consumer credit based on company delegation of authority, customer credit worthiness and company guidelines
- Analyze and review business applications, financial statements and associated reports for credit decision including fleets
- Maintain open communication via weekly contact with Dealer Relationship Managers and peers to promote district dealer performance and relationships
- Complete analysis on all district dealers to maintain the relationship by focusing on New Purchase Penetration vs Forecasted Losses to align with departmental and organizational objectives
- Provide value and execution as the primary credit consultant for assigned district dealerships
- Demonstrate ability to balance production, relationships, and additional duties
- Develop a network of internal/external relationships that facilitates a culture of collaboration and fosters an inclusive environment where diverse perspectives are embraced
- Develop, mentor, manage and maintain the training process and schedule for both new credit analysts and credit investigators
- Utilize conceptional thinking skills to solve complex issues and anticipate both short- and long-term implications
Funding Team Lead
American Honda Finance Corporation
12.2003 - 04.2023
- Established task force to improve regional processes for challenging applications.
- Executed contingent audit frameworks, district alignment structures, and dealer communication methods.
- Designed comprehensive onboarding processes incorporating training tools for new hires.
- Led a team of 12 funders, focusing on skill enhancement and performance improvement initiatives.
- Conducted interviews to select qualified candidates effectively.
- Facilitated productive team meetings to motivate personnel in high-pressure environments.
- Fostered collaboration through active sharing of insights among diverse peers.
- Managed phone coverage, daily planning, and contract volumes while implementing necessary action plans.
Senior Contract Discounter
American Honda Finance Corporation
12.2003 - 04.2023
- Boosted dealer satisfaction by providing assistance with inquiries on rates and approvals.
- Achieved compliance with federal and state regulations through regular training sessions.
- Leveraged knowledge of dealer financial requirements to guide policy adherence.
- Cultivated strong relationships with dealers through high-quality customer service.
- Pioneered funding efforts for Priority Funding project and iDC regional rollout.
- Handled an average of 65 deals and engaged in 20 dealer calls daily.
Senior Customer Account Representative/Recovery Analyst
American Honda Finance Corporation
12.2003 - 04.2023
- Collected on past due accounts through phone outreach and various methods.
- Recommended accounts for repossession, followed up, and performed skip tracing to locate customers or vehicles.
- Provided leadership and mentorship to junior collectors in early stages of collections.
- Ensured adherence to compliance guidelines and maintained thorough understanding of regulations.
- Delivered timely information regarding redemption or reinstatement options to customers.
- Processed invoices, Notice of Sale, Post Sale letters, and conducted file audits.
- Coordinated requests with Remarketing Center and National Recovery Center for asset recovery.
Senior Title Clerk/Customer Service Representative
American Honda Finance Corporation
12.2003 - 04.2023
- Improved Lifetime Owner Loyalty with every customer contact
- Evaluate and resolve title errors to assist dealers and customers
- Process duplicate title requests, FDI title reports, Cash Management Center regional deposits and Imprest Fund reports
Education
Licensed Personal Line/ Property Casualty insurance agent - undefined
01.2024
Associate of Business Science Degree - undefined
Montreat College
01.2007
Certificate of Medical Office Business - undefined
Kings College
01.1991
Skills
- Cross-trained in Customer Service, Recovery, Origination and Customer Account departments
- Spearheaded various organizational special projects including operational policy revisions review, departmental self-audit revisions review and new system platform implementations
- Regional Committee Member: Ambassadors Committee 2014 & 2015, Spirit Committee 2012, 2013, 2019& 2020, Philanthropy Committee 2005, 2006 & 2008, Regional Newsletter and COM (Communications of the Mind) Squad committee 2018-2019 and 2019-2020
- CSC member of Newsletter committee 2022-2023
Timeline
Disclosure Desk Analyst
NVR Mortgage, Inc
09.2024 - Current
Licensed Inbound Sales Agent
Allstate Insurance
04.2024 - 08.2024
Funding Team Lead
American Honda Finance Corporation
12.2003 - 04.2023
Senior Contract Discounter
American Honda Finance Corporation
12.2003 - 04.2023
Senior Customer Account Representative/Recovery Analyst
American Honda Finance Corporation
12.2003 - 04.2023
Senior Title Clerk/Customer Service Representative
American Honda Finance Corporation
12.2003 - 04.2023
Sr Credit Analyst
American Honda Finance Corporation, Irving, Texas
12.2003 - 04.2024
Licensed Personal Line/ Property Casualty insurance agent - undefined
Associate of Business Science Degree - undefined
Montreat College
Certificate of Medical Office Business - undefined
Kings College