
Adaptable professional with strong people and customer service skills, experienced in supporting daily operations, scheduling, document management, and cross-functional communication. Background in sales and minimal experience with marketing bringing a customer-focused mindset and strong attention to detail. Known for reliability, multitasking, and maintaining brand standards.
- Coordinate merchant account onboarding and approval processes by liaising with banking partners, underwriting teams, and team members
- Streamline merchant approval workflows, reducing processing delays and improving approval success rates
- Create promotional campaigns to increase customer engagement and drive sales while monitoring customer response to approve effectiveness
- Develop working knowledge of credit card processing machines to coordinate payment terminal setup and configuration as part of the merchant onboarding process
- Work directly with CEO to support daily operations, administrative priorities, and cross-functional coordination
- Accurately processed high-value transactions, financing applications, and special orders using company's personalized POS system
- Delivered elevated service in a fine jewelry environment, assisting clients with engagement rings, wedding bands, and luxury gift purchases
- Assisted with visual merchandising to ensure showcases reflected luxury brand aesthetics
- Managed inventory counts, restocking, and merchandise tagging
- Collaborated with team members to achieve store sales targets and deliver a seamless client experience