Angeline Bobbitt
Spring Hope,NC
Summary
Proven Guest Service Representative and Sales Coordinator at Doubletree By Hilton, adept in enhancing customer satisfaction and driving revenue growth. Leveraged skills in guest relations, OnQ, SalesPro and Revenue & Inventory (R&I) to streamline processes, resulting in increased efficiency. Excelled in issue resolution and financial transactions, demonstrating a detail-oriented approach and strong computer skills. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Doubletree By Hilton Hotel
11.2014 - 04.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Sales Coordinator
Doubletree By Hilton Hotel Rocky Mount
08.2018 - 03.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all group bookings, payments, and correspondence.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
High School Diploma -
Southern Nash High School
North Carolina06.1983
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- SalesPro
- OnQ
- Opera
- Revenue & Inventory (R&I)
- Issue Resolution
- Financial Transactions
- Payment Processing
Timeline
Sales Coordinator
Doubletree By Hilton Hotel Rocky Mount
08.2018 - 03.2020
Guest Service Representative
Doubletree By Hilton Hotel
11.2014 - 04.2024
High School Diploma -
Southern Nash High School
Similar Profiles
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Finna SteveFinna Steve
Food & Beverage Attendant at Doubletree By Hilton HotelFood & Beverage Attendant at Doubletree By Hilton Hotel
David BlankenmyerDavid Blankenmyer
Dishwasher at Doubletree By Hilton HotelDishwasher at Doubletree By Hilton Hotel