Angelina Torrez
Pfafftown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Merchandising Expert
Target
Winston-Salem, NC
08.2014 - Current
- Analyzed inventory levels to optimize product availability and reduce stockouts.
- Collaborated with cross-functional teams to enhance merchandising strategies and drive sales growth.
- Developed visually appealing product displays that increased customer engagement and improved shopping experience.
- Conducted market research to identify trends, informing seasonal merchandising plans and promotions.
- Executed planograms accurately, ensuring compliance with corporate visual merchandising standards.
- Trained new team members on merchandising best practices and operational guidelines for efficiency.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Assembled quarter and full-size point of purchase promotional displays.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Communicated merchandising needs to store manager.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced store appearance through effective space utilization and creative visual displays.
Logistics Specialist
Target
Winston-Salem, NC
08.2014 - Current
- Track incoming deliveries, keep invoices updated and filed.
- Create invoices for vendors.
- Create Bill of Lading for Target shipments.
- Troubleshoot any discrepancy.
- Keep backroom in functional order.
- Communicate with Target leaders and all vendors.
- Lead the backroom team on daily tasks.
- Developed and implemented standard operating procedures for shipping and receiving processes.
- Monitored compliance with health and safety regulations throughout logistics operations.
- Streamlined inventory control processes, reducing discrepancies and improving accuracy in reporting.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked and managed transfer paperwork such as packing lists.
Customer Service Representative
Kmart
Clemmons, NC
03.2019 - 10.2019
- Assisted customers with inquiries, ensuring prompt resolution of issues and enhancing satisfaction.
- Processed transactions accurately, maintaining cash register integrity and reducing errors.
- Collaborated with team members to streamline product restocking processes, improving store efficiency.
- Educated customers on promotions and store policies, fostering a positive shopping experience.
- Maintained clean and organized merchandise displays, contributing to an inviting store environment.
- Handled customer complaints effectively, employing active listening to resolve conflicts amicably.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Logistics Specialist
Parcely
Los Angeles, CA
03.2019 - 08.2019
- Coordinated inbound and outbound logistics operations to optimize supply chain efficiency.
- Utilized inventory management systems to track stock levels and ensure accurate order fulfillment.
- Collaborated with cross-functional teams to address logistical challenges and improve service delivery.
- Analyzed transportation routes to identify cost-saving opportunities and enhance delivery timelines.
- Coordinated material flow to optimize logistics processes and ensure timely delivery.
- Streamlined shipping operations through effective use of transportation management systems.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for regulatory compliance.
- Optimized material flow by implementing efficient logistics processes and procedures.
- Facilitated communication between internal stakeholders and external partners, acting as a liaison to address issues related to material logistics promptly and effectively.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Created reports to provide insights into logistics operations and performance.
- Analyzed customer requirements and provided customized logistics solutions.
Case Manager
YouCan2 Financial
San Diego, CA
05.2013 - 12.2013
- Facilitated client assessments to identify financial needs and develop tailored support plans.
- Coordinated resources and services to enhance clients' financial literacy and stability.
- Monitored case progress, ensuring compliance with regulatory requirements and best practices.
- Trained new staff on case management processes, improving team performance and efficiency.
- Analyzed program outcomes, recommending improvements to elevate service quality and client satisfaction.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Increased client satisfaction through diligent follow-up and personalized support.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
Education
High School Diploma -
Messina High Home School
Winston-Salem06-2012
Skills
- Microsoft office
- Inventory tracking
- Category management
- Reliable and punctual
- Pricing and signage updates
- Customer relationship management (CRM)
- Vendor relations
- Time management
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Adaptability and flexibility
Timeline
Customer Service Representative
Kmart
03.2019 - 10.2019
Logistics Specialist
Parcely
03.2019 - 08.2019
Merchandising Expert
Target
08.2014 - Current
Logistics Specialist
Target
08.2014 - Current
Case Manager
YouCan2 Financial
05.2013 - 12.2013
High School Diploma -
Messina High Home School