Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Jensen

Wendell

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

4
4
years of professional experience

Work History

Shift Manager

Neuse River Veterinary Hospital / Doggy Daycare
Wendell
11.2024 - Current
  • Inspected work areas regularly for cleanliness and organization standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Responded quickly and effectively to emergency situations as they arose.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
  • Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
  • Responded promptly to client inquiries via phone or email regarding services offered at the daycare.
  • Maintained accurate records of each dog's health status and medical history while they were in our care.
  • Tracked inventory levels of supplies used at the daycare center and placed orders when needed.
  • Developed long-term relationships with clients and bonded with animals through regular contact.

Deck Supervisor

Big Blue Swim School
Apex
05.2024 - 08.2025
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • Attended staff meetings and training sessions related to teaching methods and safety practices.
  • Instructed participants on water safety rules and regulations.
  • Ensured that swimmers followed pool rules and regulations at all times.
  • Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Conducted swim level evaluations to appropriately place students in classes matching their abilities.
  • Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.

Dog Trainer

Zoom Room
Wake Forest
08.2024 - 01.2025
  • Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
  • Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
  • Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
  • Conducted group classes to teach proper socialization skills to puppies and adult dogs.
  • Implemented safety protocols to prevent injuries to dogs and humans during training sessions.
  • Kept abreast of the latest trends, research, and techniques in dog training and behavior science.
  • Addressed and corrected various behavioral issues, including aggression, separation anxiety, and excessive barking.
  • Adapted training methods and strategies to accommodate dogs with special needs or disabilities.

Customer Service Office Staff Member

Publix Super Markets Inc
Wendell
11.2021 - 05.2024
  • Resolved customer complaints promptly and professionally.
  • Coordinated with other departments within the organization to address customer issues quickly and accurately.
  • Processed payments using cash registers or point-of-sale systems.
  • Performed daily opening and closing procedures according to established guidelines.
  • Handled incoming calls from customers regarding product availability or order status updates.
  • Ensured accuracy of data entry into company database systems.
  • Assisted in training new staff members on company protocols related to customer service.
  • Participated in training sessions on proper cash handling techniques and security protocols.
  • Prepared bank deposits in accordance with established procedures.

Education

High School Diploma -

James Madison Online High School
NC
12-2024

Skills

  • Employee training
  • Customer service
  • Relationship building
  • Decision-making
  • Cash handling
  • Energetic and enthusiastic
  • Staff supervision
  • Safety protocols

Timeline

Shift Manager

Neuse River Veterinary Hospital / Doggy Daycare
11.2024 - Current

Dog Trainer

Zoom Room
08.2024 - 01.2025

Deck Supervisor

Big Blue Swim School
05.2024 - 08.2025

Customer Service Office Staff Member

Publix Super Markets Inc
11.2021 - 05.2024

High School Diploma -

James Madison Online High School

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Angelina Jensen