Angelica Tavarez
Gastonia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Business Office Associate
CarMax
01.2022 - Current
- Mentors Business Office Associates, assisting them with development and training
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
- Provides customer service by listening, answering customer questions and explaining paperwork process
- Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security
- Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale
BDC Service Representative
BMW of Freeport
07.2020 - 11.2021
- Handling inbound/outbound calls and appointment setting for customers.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
Customer Service Representative
Gala Fresh Farms
08.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled grocery orders
- Oversaw cash transactions
Education
High School Diploma -
Baldwin High School
Baldwin, NY06-2018
Skills
- File organization
- Office management
- Administrative tasks
- Salesforce
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Team leadership
- Customer Service
- Workload prioritization
- Microsoft/Excel
Certification
Notary Public
Languages
Spanish
Full Professional
Timeline
Lead Business Office Associate
CarMax
01.2022 - Current
BDC Service Representative
BMW of Freeport
07.2020 - 11.2021
Customer Service Representative
Gala Fresh Farms
08.2016 - 01.2020
Notary Public
High School Diploma -
Baldwin High School
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