Angelica Rodriguez Valencia
Charlotte
Summary
Dynamic professional with expertise in effective communication and conflict resolution. Proven ability to enhance client satisfaction through organized front desk operations and strong customer relations. Attentive, with an excellent work ethic and a positive demeanor.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Mallard Creek Animal Hospital
Charlotte
2025 - Current
- Managed appointment scheduling and maintained organized front desk operations.
- Answered phone calls and addressed client inquiries effectively.
- Assisted veterinary staff with patient check-in and check-out procedures.
- Greeted clients warmly and directed them to appropriate services.
- Updated patient records accurately in the electronic management system.
- Communicated with pet owners about care instructions and upcoming appointments.
Manager
Dunkin' Donuts
Jacksonville
2023 - 2025
- Trained and mentored staff on customer service and operational procedures.
- Supervised daily operations to ensure efficient service and product quality.
- Enforced health and safety standards to ensure compliance and promote a safe environment.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science -
Coastal Carolina Community College
Jacksonville, North Carolina, NC05-2025
Skills
- CPR and AED training
- Electronic record management
- Effective communication
- Conflict resolution
- Professional demeanor
- Customer/Client relations
- Organization skills
References
References available upon request.
Timeline
Receptionist
Mallard Creek Animal Hospital
2025 - Current
Manager
Dunkin' Donuts
2023 - 2025
Associate of Science -
Coastal Carolina Community College