Angelica Lozano
Greenville
Summary
An accomplished and dedicated IT Specialist with widely diversified experience in Service Desk and IT support. Possesses proven leadership and building teams’ experience. Meets each new challenge to ensure continual business and plant success.
Overview
29
29
years of professional experience
Work History
Faculty
Pitt County Schools
12.2015 - Current
Baker
The Seahorse restaurant
12.2015 - Current
Food Service Assistance
USD-231 Nutrition Services, Gardner, KS
08.2012 - 05.2013
- Assisted kitchen manager with the preparation and serving of meals for the school district.
- Followed Good Manufacturing Practices to keep the food safe and follow state regulations for food safety.
Service Desk Manager
Delphi, Cd Juarez, Mexico
06.2006 - 02.2008
- Responsible to manage the Service Desk Mexico.30 Manufacturing Plants.
- Coordinate Service Desk providers (EDS and IBM Mexico).
- Support of new initiatives and projects. Implemented Window’s 95 and Windows NT migrations.
- Led weekly meetings with vendors to track open items, created action plans to close the gap, also I had weekly meetings with plant leadership to review Service Desk KPI’s.
- Follow Delphi IT standards for project deployment.
Site Manager
Delphi, Cd Juarez, Mexico
05.2004 - 06.2006
- Responsible to keep track of IT inventory on sites. 11 Manufacturing Plants.
- Coordinate Site Leaders on each plant.
- Keep inventory of software licenses and hardware.
- Review services expenses and validate invoices from IT providers.
Site Leader
CAB (Central Administration Business)
09.2001 - 05.2004
- Coordinate IT providers on site.
- Manage Help Desk tickets and responsible to make sure that tickets were closed on time and manner.
- Led project implementations for site. Report weekly status to Site Manager.
LAN and Server Administrator
Delphi Rio 10
04.1999 - 09.2001
- Support Windows NT, Novell and Unix Server’s
- Monitor local network performance
- Responsible to perform server’s back ups
- Performed preventive maintenance to IT equipment(i.e. plotter, printers, faxes and pc’s)
IT Support Engineer
Compu-Tec, Cd Juarez, Mexico
06.1997 - 04.1999
- Support clients on LAN, software and hardware issues.
- Hewlett Packard CAS certified.
- Certified Trainer for Microsoft Office and Visual Basic.
- Repaired printers, faxes, PC’s.
Education
Bachelor - Computer Science
Instituto Tecnologico de Chihuahua
01.1997
Skills
- Bilingual: Spanish-English
- Software Packages: Proficient in Microsoft Office, Windows NT
Timeline
Faculty
Pitt County Schools
12.2015 - Current
Baker
The Seahorse restaurant
12.2015 - Current
Food Service Assistance
USD-231 Nutrition Services, Gardner, KS
08.2012 - 05.2013
Service Desk Manager
Delphi, Cd Juarez, Mexico
06.2006 - 02.2008
Site Manager
Delphi, Cd Juarez, Mexico
05.2004 - 06.2006
Site Leader
CAB (Central Administration Business)
09.2001 - 05.2004
LAN and Server Administrator
Delphi Rio 10
04.1999 - 09.2001
IT Support Engineer
Compu-Tec, Cd Juarez, Mexico
06.1997 - 04.1999
Bachelor - Computer Science
Instituto Tecnologico de Chihuahua