Angelic Ellis

Lead clinical operations and strategic initiatives supporting national Medicare Advantage populations. Manage a team of 30 clinicians and drive performance improvement, program development, and cross-functional alignment with provider groups, market leadership, and health plan partners.

• Improve workflow efficiency and turnaround time through clinical process optimization and queue redesign.
• Partner with provider and market leadership to align operations with population health and enterprise goals.
• Launched documentation automation initiatives achieving 98% reduction in completion time, 62% fewer errors, and 5.6% productivity gain without added staffing.
• Direct quality and compliance programs (QARs, CAPs, PIPs), improving audit readiness and reducing repeat findings.
• Built KPI reporting and executive insights to support data-driven performance improvement
• Developed high-performing teams, with 13% promoted to leadership and others advancing enterprise-wide.

• Evaluated clinical appropriateness for post-acute placement using CMS criteria across SNF settings
• Coordinated patient care transitions, ensuring timely and effective service delivery across multidisciplinary teams.
• Implemented process improvements, streamlining communication between healthcare providers and patients.

• Coordinated patient care plans to enhance continuity of care and improve health outcomes.
• Developed educational resources for patients to promote self-management of chronic conditions.
• Collaborated with interdisciplinary teams to address patient needs and streamline service delivery.

• Developed individualized treatment plans to improve patient mobility and functionality in the home setting.
• Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
• Evaluated patient progress through assessments, adjusting interventions as necessary.

• Delivered community-based care and coordinated multidisciplinary services
• Identified and addressed barriers impacting patient outcomes and access to care
• Built early expertise in population health, care transitions, and community-based interventions