Angelia London
Burlington
Summary
Highly accomplished Regional Director of Operations with 25+ years of experience with excellent interpersonal, organizational, operational and supervisory skills.
Applying well-versed leadership in driving team excellence and elevated regional outcomes on a quarterly and annual basis, while achieving an Outstanding Rating in all areas of quality care.
Leadership development through mentorship of local and regional leaders within the organization. Proven success in creating an environment of trust and patient care excellence, while obtaining high quality metrics and patient experience initiatives.
Member of the Panel for Regional Directors and Practice Management Advisory Council which allows a voice of standardization and implementation of initiatives.
Inspired to continue to grow professionally in the field of mentorship and leadership.
Overview
27
27
years of professional experience
Work History
Regional Director of Operations
Oak Street Health
Greensboro
08.2022 - Current
- Oversee day-to-day center operations regionally in accordance with value based care initiatives set forth by the organization.
- Operations Director for 9 centers within an Nationwide Healthcare organization consisting of over 195 valued based medical centers.
- Devised and presented new approaches to boost center numbers and community penetration while enhancing engagement and driving center results.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling efficiency in work flow.
- Achieved center goals through formalized training plans, coaching and performance management.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new centers within the region.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans and development.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in a value based healthcare model.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Eased team transitions and new employee orientation through effective training and development.
Senior Practice Manager
Oak Street Health
Greensboro
08.2019 - 08.2022
- Provided outstanding support to staff which helped improve process flow and boosted efficiency.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Trained administrative and clinical staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Gold status Center Quality objectives obtained quarterly as well as annually
- Service excellence and conflict resolution for Excellence in Patient experience.
- Spearheaded and implemented new projects to expand scope of engagement.
- Mentorship and Practice Management support of organizational wide cohort to include the Center Medical Director, Senior Medical Director as well as Regional Vice President.
Practice Manager
Kernodle Clinic
Elon
06.2015 - 07.2019
- Trained Staff and newly hired Team members on office procedures and computer system.
- Oversaw accounting, budgeting and financial reporting.
- Provided supervision and management to team of support personnel.
- Joint Commission Site Facilitator
- Leadership and Development of staff and Providers
- Performance standards exceeded quarterly and annually
- Advance Planning of Day to Day facility operations
Practice Manager
Lifestyle Medical Center
Durham
08.2014 - 06.2015
- Provided supervision and management to team of support personnel.
- Overall Consulting and Management of Administration, Human resources, Billing and Accounting
- Credentialing and Provider relations
- Coordinated and built billing and management services
- Development of Policies and procedures for new business development
Practice Manager
Crissman Family Practice
Graham
09.1996 - 08.2014
- Manage the day to day operations of a multi-Physician Medical Practice
- Human Resources Management, principles and practices.
- Accounts payable and Accounts receivable.
- Leadership Training and Development.
- Provided supervision and management to team of support personnel.
- Ensured processes and procedures, complying with Joint Commission, OSHA and HIPAA regulations.
Education
Associate of Applied Science - Business
Alamance Community College
Graham, NCSkills
- Leadership and Development
- Mentorship and Service Orientation
- Driver of Excellence and Patient Outcomes
- Critical thinking and Problem Resolution
- Career Development and Guidance
- Team Building and Retention
- Practice Management and Training
- Motivational Leadership
- Performance Analysis
- Process and Performance Improvement
- Process and Procedure Refinement
- Organizational Leadership
- Operational Excellence
Awards
Presidential Practice Management Achievement of Excellence Award 2022
Timeline
Regional Director of Operations
Oak Street Health
08.2022 - Current
Senior Practice Manager
Oak Street Health
08.2019 - 08.2022
Practice Manager
Kernodle Clinic
06.2015 - 07.2019
Practice Manager
Lifestyle Medical Center
08.2014 - 06.2015
Practice Manager
Crissman Family Practice
09.1996 - 08.2014
Associate of Applied Science - Business
Alamance Community College
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