Angelia Bennett
Faison
Summary
Dynamic and results-driven professional with extensive experience at Zaxby’s, excelling in customer service and cash handling. Proven ability to resolve conflicts and enhance customer satisfaction, fostering loyalty through exceptional service. Skilled in POS operations and team collaboration, consistently maintaining a clean and organized environment to support efficient store operations.
Overview
13
13
years of professional experience
Work History
Cashier/cook/Assistant Manager/General Manager
Zaxby’s
03.2012 - 12.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Learned product locations and promotions to assist customers effectively.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Diploma -
Capuchino
San Bruno, CA1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Cash drawer balancing
- POS system operations
- POS systems
- Staff training
- Refund handling
- Staff mentoring
- Clear communication
- Empathy and patience
- Training and onboarding
- Inventory restocking
- Credit card processing
Timeline
Cashier/cook/Assistant Manager/General Manager
Zaxby’s
03.2012 - 12.2024
Diploma -
Capuchino
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