Summary
Overview
Work History
Education
Skills
Timeline
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Angele Raulston

Mooresville,NC

Summary

To obtain a position within the medical field that will help myself grow professional and to aid patients in their day to day management of medical issues

Overview

23
23
years of professional experience

Work History

Sales Manager

The Mercantile on Broad
11.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Clinical Office Coordinator

North Point Surgical Associates
01.2013 - 04.2017
  • Verified insurance
  • Obtained pre-certification for office visits, radiology studies, surgeries and hospital admissions
  • Scheduled office appointments, radiology studies and surgeries with multiple hospitals in the local area
  • Collected copayments and past due balances
  • Coordinated lunch meeting and seminars
  • Controlled medical records including disability determinations and legal request
  • Floated as a medical assistant if needed by taking vitals and rooming patients
  • Answered multiline phone system

Pre-Arrival Coordinator

Lake Norman Regional Medical Center
02.2010 - 12.2013
  • Obtained precertification for all inpatient admissions for Lake Norman Regional Medical Center, Davis Regional, and Sandhills Regional Medical Centers.
  • Registered patients prior to radiology studies and surgical procedures
  • Posted payments form insurances and applied adjustments
  • Verified insurance status
  • Coordinated care management with all medical facilities

Surgery Scheduler

Carolina Digestive Health Associates
04.2002 - 08.2007
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.

Education

Bachelor of Science - History

Western Carolina University
Cullowhee, NC
08-2000

High School Diploma -

South Iredell High School
Statesville
06-1996

Skills

  • Verbal and written communication
  • Sales expertise
  • HIPAA compliance
  • Computer software proficiency
  • Effective communication techniques
  • Insurance verification
  • Time management mastery
  • Medical office procedures
  • Patient scheduling expertise
  • Detail-oriented focus
  • Electronic health records management
  • Appointment coordination efficiency
  • Telephone etiquette proficiency
  • Medical terminology proficiency

Timeline

Sales Manager

The Mercantile on Broad
11.2023 - Current

Clinical Office Coordinator

North Point Surgical Associates
01.2013 - 04.2017

Pre-Arrival Coordinator

Lake Norman Regional Medical Center
02.2010 - 12.2013

Surgery Scheduler

Carolina Digestive Health Associates
04.2002 - 08.2007

Bachelor of Science - History

Western Carolina University

High School Diploma -

South Iredell High School

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Angele Raulston