Angela D Smith-Hall
Charlotte
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Flight Attendant
PSA Airlines Inc
06.2024 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
Security and Compliance Assistant
PSA Airlines Inc
08.2022 - 04.2024
- Review, process, and maintain Federal Bureau of Investigation (FBI) Criminal History Records Check (CHRC) of applicants to determine employment eligibility with departmental management oversight.
- Responsible for performing audits of Security and ground operations processes and procedures.
- Review RAPBACK activity and coordinated with employees and their respective manager to determine appropriate action to be taken.
- Updated Workday and performed other duties as assigned.
Customer Service Agent
Piedmont Airlines
01.2021 - 08.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Coordinator
American Airlines
12.2007 - 02.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Explained charges, fees, terms of sales, and service agreements to customers daily.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
No Degree - Business Administration
DeVry University
Charlotte, NCSkills
- Certified in DOT Drug & Alcohol testing and policies
- Notary Public
- Microsoft Office Suites
- FAA Policies and Regulations
- Attention to detail
- Effective Communicator
- Aviation regulations
- Airline operations
Timeline
Flight Attendant
PSA Airlines Inc
06.2024 - Current
Security and Compliance Assistant
PSA Airlines Inc
08.2022 - 04.2024
Customer Service Agent
Piedmont Airlines
01.2021 - 08.2022
Customer Service Coordinator
American Airlines
12.2007 - 02.2020
No Degree - Business Administration
DeVry University
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