Angela Williamson
HAVELOCK
Summary
Proactive professional known for exceptional critical thinking and adaptability. Experienced in optimizing service delivery and resolving customer issues efficiently, ready to leverage skills for impactful contributions in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Rideshare/Food Delivery Driver
Uber
Eastern North Carolina
06.2024 - Current
- Navigated optimal routes using GPS technology to ensure timely deliveries.
- Communicated effectively with customers to enhance service experience and resolve issues.
- Evaluated performance metrics to identify areas for personal improvement and service enhancement.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
Hairstylist
SmartStyle Hair Salon
Morehead City, NC
04.2016 - 05.2018
- Delivered high-quality haircuts and styling services to diverse clientele, ensuring satisfaction with each appointment.
- Advised clients on hair care products and techniques, enhancing their overall experience and promoting product sales.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Front Desk Agent
Best Western Plus Hotel
Cedar Point, NC
10.2010 - 05.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Trained new staff on customer service protocols and hotel policies to enhance team performance.
- Resolved guest complaints efficiently, maintaining high levels of customer satisfaction and loyalty.
- Collaborated with housekeeping and maintenance teams to address guest requests promptly, fostering a seamless experience.
EMT-Intermediate
Johnston Ambulance Service
Goldsboro, NC
02.2012 - 06.2014
- Administered advanced life support and emergency care in critical situations.
- Collaborated with healthcare teams to ensure seamless patient handoff during transport.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
- Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
- Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
Education
Cosmetology
Carteret Community College
Morehead City, NC05-2016
Associate of Applied Science - EMT-Intermediate
Carteret Community College
Morehead City, NC05-2007
Associate of Applied Science - Fire Fighter
Carteret Community College
Morehead City, NC06-2006
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Prioritization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Rideshare/Food Delivery Driver
Uber
06.2024 - Current
Hairstylist
SmartStyle Hair Salon
04.2016 - 05.2018
EMT-Intermediate
Johnston Ambulance Service
02.2012 - 06.2014
Front Desk Agent
Best Western Plus Hotel
10.2010 - 05.2018
Cosmetology
Carteret Community College
Associate of Applied Science - EMT-Intermediate
Carteret Community College
Associate of Applied Science - Fire Fighter
Carteret Community College