Angela Ball
Louisburg
Summary
Detail-oriented peer support specialist with strong expertise in relationship building and effective communication across diverse populations. Proven ability to facilitate teamwork and resolve conflicts, resulting in increased client satisfaction. Certified NC Peer Support Specialist committed to supporting individuals on their recovery journeys. Motivated and results-oriented with a passion for cultivating partnerships and enhancing client rapport.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Recovery Engagement Specialist
Healing Transitions
Raleigh
11.2025 - Current
- Maintained participants engagement databases, ensuring accuracy of data entry.
- Determining participants program eligibility using participants initial screening application and face-to-face interviews.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Monitored medication compliance among participants in medication assisted treatment programs.
- Coached participants on how to develop healthy coping skills through evidence-based practices such as mindfulness techniques and cognitive behavioral therapy.
- Supported participants by providing encouragement during difficult times of relapse prevention.
- Encouraged participants to participate in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Provided crisis intervention services when needed, including referring participants to emergency services if necessary.h
- Assisted participants in identifying personal goals and creating strategies for achieving them.
- Guided participants in navigating community resources for additional support.
Certified Peer Support Specialist
Relief Integrated Health Care
Louisburg
05.2025 - Current
- Provide one on one support and mentoring to clients, helping them navigate their recovery journey by sharing personal experiences and coping strategies
- Lead group sessions, encouraging, open dialogue, and sharing among participants to foster a sense of community and understanding
- Act as an advocate for clients within healthcare system, ensuring their voice is heard and needs are met
- Connect clients with community resources in services that can aid in their recovery process
- Maintain accurate records of client interactions in progress, adhering to confidentiality and ethical guidelines
- Strong in personal and communication skills to effectively connect with clients
- A compassionate and empathetic approach is crucial for building trust and rapport with clients facing challenges.
Hair Stylist/Business Owner
The Hair Shoppe
Franklinton
02.2002 - 10.2019
- Conducted regular staff meetings to discuss performance goals, provide feedback on areas of improvement, and foster teamwork among hairstylists
- Resolved client complaints or concerns promptly to ensure high levels of satisfaction
- Built strong relationships with clients through effective communication skills and personalized attention to their needs
- Created a welcoming atmosphere for clients by maintaining a clean and organized salon environment
- Implemented new salon policies and procedures to improve efficiency and productivity
Phlebotomist
Raleigh Community Hospital
Raleigh
06.1999 - 03.2002
- Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect
- Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols
- Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Participated in continuing education programs and workshops to stay updated on industry trends and best practices
Sales Associate
LEITH TOYOTA
Raleigh
07.1995 - 05.1999
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Education
Certified peer support (Certificate) -
UNC Chapel Hill
Warrenton, NC04.2025
Cosmetology (Trade school) -
International Institute of Hair Design
Raleigh, NC02.2002
Allied science (College) -
St Augustine College
Raleigh, NC02.1995
High school diploma -
Wake Forest-Rolesville High School
Wake Forest, NC06.1993
Skills
- Case management and crisis intervention
- Mental health and addiction support
- Communication skills
- Behavioral health expertise
- Organizational skills
- Social work practice
- Computer operation
- Time management strategies
- Substance abuse counseling
Certification
- Core components and skills for trauma in foreign practice, Present
- First Aid Certification, 05/01/25, 05/01/28
- CPR Certification, 05/01/25, 01/01/28
- Certified Recovery Specialist, 09/01/25, 09/01/27
- NC Peer Support Specialist, 04/01/24, 04/01/25
Additional Information
- CPR/AED/first aid, 05/02/25
- Ethical foundations in behavioral health, 05/02/25
- Advocating for child and adolescence in mental health, 05/02/25
- Fetal alcohol spectrum disorders, 05/02/25
- Core component skills in trauma informed practice, 05/16/25
- Quitting tobacco too, 05/16/25
- Understanding and preventing suicide, 05/16/25
- Peer support reducing stigma, 05/02/25
- Recovery oriented-language, 05/02/25
Timeline
Recovery Engagement Specialist
Healing Transitions
11.2025 - Current
Certified Peer Support Specialist
Relief Integrated Health Care
05.2025 - Current
Hair Stylist/Business Owner
The Hair Shoppe
02.2002 - 10.2019
Phlebotomist
Raleigh Community Hospital
06.1999 - 03.2002
Sales Associate
LEITH TOYOTA
07.1995 - 05.1999
Certified peer support (Certificate) -
UNC Chapel Hill
Cosmetology (Trade school) -
International Institute of Hair Design
Allied science (College) -
St Augustine College
High school diploma -
Wake Forest-Rolesville High School