Angela Washington
Charlotte
Summary
Dynamic and results-driven professional with a clean driving record and exceptional customer service skills, honed at Lyft Logistics. Proven ability to manage high-stress situations while ensuring timely deliveries and enhancing customer satisfaction. Adept in GPS and route planning, consistently achieving punctuality and reliability in all transportation tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver
Lyft Logistics
03.2021 - 09.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Designed feedback mechanisms to gather insights on benefits satisfaction, driving continuous improvement initiatives.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Dispatcher
Ross Distribution
02.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Care Representative
Wal-Mart Store
10.2016 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Cricket Wireless
06.2013 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Associate of Arts - Applied Psychology
Midlands Technical College
West Columbia, SC06-2023
High School Diploma -
Provost Academy
Columbia, SC06-2013
Skills
- Time management
- Microsoft
- Valid Driver's license
- CPR
- Customer service
- Clean driving record
- First Aid
- Punctual and reliable
- 10 keys
- GPS and route planning
- Defensive driving
- Passenger transportation
- Delivery pickup
- Daily logging
Certification
- RBT - Registered Behavior Technician
Languages
English
Native or Bilingual
Timeline
Dispatcher
Ross Distribution
02.2023 - 02.2024
Driver
Lyft Logistics
03.2021 - 09.2025
Customer Care Representative
Wal-Mart Store
10.2016 - 02.2021
Sales Associate
Cricket Wireless
06.2013 - 09.2016
Associate of Arts - Applied Psychology
Midlands Technical College
High School Diploma -
Provost Academy
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