Summary
Overview
Work History
Education
Skills
Timeline
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Angela Strickland

Gastonia

Summary

Dynamic Customer Service Representative with proven expertise at Randstand, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and maintaining detailed records, I consistently deliver informed recommendations, ensuring a seamless user experience and fostering repeat business.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Randstand
02.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Spectrum
2017 - 2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Gaston College
Dallas, NC
05.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Randstand
02.2021 - Current

Customer Service Representative

Spectrum
2017 - 2021

Gaston College

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Angela Strickland