Angela Stinson
Mooresville
Summary
Experienced manager with extraordinary customer service engagement skills. Proficient understanding of profit/loss, budgeting, and other financial aspects of retail sales. Customer obsessed and business driven professional with over 10 years of experience. I take pride in my ability to adapt to all situations and produce a favorable outcome for both my business and customers.
Dynamic professional with strong leadership and customer satisfaction skills. Experienced in training teams, managing customer inquiries, and ensuring seamless service delivery.
Results-driven Optical Associate with expertise in sales management and administration. Proven ability to enhance customer experiences while leading teams to achieve operational excellence and high satisfaction rates.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
MZ Custom Fit
Mooresville
02.2024 - 10.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies.
- Handled high-volume calls while maintaining professional service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Optical Associate/Administrator
Tradewinds Eye Care
11.2021 - 12.2023
- Work closely with patients to find/suggest products that meet their needs
- Verify Insurance information
- Schedule appointments
- Conduct Office manager duties when needed
- Ensuring customers are satisfied and have a great experience from start to finish.
Department Manager
Hobby Lobby
09.2012 - 11.2021
- Training and supervising employees
- Inventory management
- Shipping/Receiving experience
- Customer service
- Product expert
- Profit/loss reporting for department
Customer Service Manager
Walmart
10.2009 - 08.2012
- Promoted from cashier to customer service manager
- Cash handling daily
- Auditing cashier totals to ensure accuracy and integrity of total sales
Education
High School -
Mooresville Senior High School
Skills
- Management
- Training new hires
- Leadership
- Profit & Loss
- Sales Management
- Retail Sale
- Administration
- Supervising Experience
- Appointment Scheduler
- Customer Satisfaction
Timeline
Customer Service Representative
MZ Custom Fit
02.2024 - 10.2025
Optical Associate/Administrator
Tradewinds Eye Care
11.2021 - 12.2023
Department Manager
Hobby Lobby
09.2012 - 11.2021
Customer Service Manager
Walmart
10.2009 - 08.2012
High School -
Mooresville Senior High School