Angela Smith
Asheville
Overview
27
27
years of professional experience
Work History
Sales Agent
Coastal Airbrush
Kissimmee
02.2018 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Identified opportunities for cross-selling additional products and services.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Maintained attractive merchandise displays to maximize purchases.
Department Manager
McDonald's Restaurant
Middletown
01.2012 - 02.2017
- Supervised daily operations to ensure efficient service and quality standards.
- Scheduled staff shifts to maintain appropriate coverage during peak hours.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
Customer Service Representative
Macys Credit And Customer Service
Mason
09.1998 - 02.2005
- Assisted customers with inquiries about credit accounts and payment options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on credit policies and benefits of Macy's services.
Education
High School Diploma -
Lemon Monroe High School
Monroe, OH05-1998
Skills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Adaptability to change
- Sales forecasting
- Prospecting techniques
- Product knowledge
- Visual merchandising
- Team leadership
Timeline
Sales Agent
Coastal Airbrush
02.2018 - Current
Department Manager
McDonald's Restaurant
01.2012 - 02.2017
Customer Service Representative
Macys Credit And Customer Service
09.1998 - 02.2005
High School Diploma -
Lemon Monroe High School
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