Angela Sawyer
Lexington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Founder/Owner
Reasonable Transportation LLC
Lexington
07.2023 - Current
- Created and managed the company's financial budgeting, forecasting, and reporting systems
- Monitored performance metrics to ensure quality standards were maintained.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Identified potential partnerships to expand the reach of the business.
- Conducted regular reviews of existing processes to identify areas of improvement.
Adult Medicaid & Food and Nutrition Caseworker
Davidson County Department of Social Services
Lexington
04.2014 - 04.2023
- Address the needs of clients and determine what programs they need to apply for.
- Evaluated for available programs the client is eligible for.
- Worked with deadlines.
- Documenting work done to a case in specified notes.
- Communicating with Social Security Administration, Disability Determination Services, Hospitals, Doctor offices, ectre
- Explain all programs in details to the clients.
- Spend Downs requiring calculations.
- Kept up with work sheets for all jobs done for the day.
- Sign in logs while seeing clients.
- Completing Social Security Terminations
- Mailing out Medicaid and Food & Nutrition Services Notices
- Reading constant and consistent emails with updates and changes whether it be changes in the programs themselves or Policy!
- Developed individualized service plans based on client's strengths and identified needs.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Reception Assistant
High Point Housing Authority
06.2006 - 01.2012
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Managed complex schedules, including coordinating appointments and documenting updates in [Software].
- Maintained well-organized physical and digital records for busy [Type] office.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2026
Diploma -
Future MT
Orlando, Florida10.2013
ASSOCIATES -
ECPI UNIVERSITY
07.2004
Skills
- Case Management
- Eligibility Specialist for Programs
- Working by deadlines
- Data Entry
- Documentation Maintaining
- Pre Qualify and Screening for Programs
- Determining Manage Care
- Customer Service
- Filing
- Assessment for Disability
- Regulatory compliance
- Client communication
- Conflict resolution
- Time management
- Team collaboration
- Strategic thinking
- Client engagement
- Consulting
- Ethics and integrity
- Industry expertise
- Start-up operations
Timeline
Founder/Owner
Reasonable Transportation LLC
07.2023 - Current
Adult Medicaid & Food and Nutrition Caseworker
Davidson County Department of Social Services
04.2014 - 04.2023
Reception Assistant
High Point Housing Authority
06.2006 - 01.2012
Bachelor of Science - Criminal Justice
Colorado Technical University
Diploma -
Future MT
ASSOCIATES -
ECPI UNIVERSITY
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