Angela Rychlik
Charlotte
Summary
Dedicated and hardworking professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Food Service Manager
Jersey Mikes
01.2012 - 03.2025
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Boosted revenue by expanding catering services and tailoring offerings to corporate events and private parties.
Food Service Manager
Subway
06.2010 - 01.2012
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Food Service Manager
Steak and Shake
09.2008 - 06.2010
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Food Service Worker
Jersey Mikes
02.2004 - 09.2008
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
GED -
Kaplan University
Davenport, IA12-2025
Skills
- Customer service
- Staff supervision
- Attention to detail
- ServSafe certified
- Training and onboarding
- Inventory control/management software
- Creating schedules/performance evaluations
- Catering coordination/event planning
Timeline
Food Service Manager
Jersey Mikes
01.2012 - 03.2025
Food Service Manager
Subway
06.2010 - 01.2012
Food Service Manager
Steak and Shake
09.2008 - 06.2010
Food Service Worker
Jersey Mikes
02.2004 - 09.2008
GED -
Kaplan University
Similar Profiles
Brittney YoungBrittney Young
Shift Leader at Jersey MikesShift Leader at Jersey Mikes
Trevon GoodenTrevon Gooden
Shift Leader at Jersey MikesShift Leader at Jersey Mikes
Amayah StevensAmayah Stevens
Associate at Jersey Mikes SubsAssociate at Jersey Mikes Subs