Angela Ryan
Raleigh
Summary
Accomplished Fire Life Safety Sales Executive at Fire Controls, Inc., adept in customer service and product knowledge. Excelled in business development, achieving sales goals through strategic planning and professional networking. Proven track record in fostering strong client relationships, leading to significant repeat business and surpassing sales quotas.
Overview
15
15
years of professional experience
Work History
Fire Life Safety Sales Executive
Fire Controls, Inc.
09.2023 - 10.2024
- Identified opportunities for upselling and cross-selling during customer interactions.
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Developed strong relationships with customers to understand needs and preferences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Inspections Supervisor
Fire Controls, Inc.
02.2016 - 09.2023
- Coordinated closely with quality control teams to improve overall product quality through detailed inspections.
- Ensured timely inspections by effectively managing schedules and prioritizing tasks.
- Collaborated with other departments to address inspection findings and implement corrective actions.
- Maintained regulatory compliance with thorough documentation of inspection results. (Compliance Engine)
- Implemented comprehensive record-keeping systems, ensuring easy retrieval of past reports when needed.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained schedule for multiple crews in advance to reduce cancellations or missed appointments.
- Responsible for the billing, quote and deficiency follow up's.
Business to Business Sales Executive
Sprint/ Nextel
08.2009 - 02.2016
- Reduced customer churn rate by proactively identifying potential issues and working collaboratively with clients to find mutually beneficial solutions.
- Identified new business opportunities by attending local construction association meetings.
- Established strong relationships with clients through effective communication and attentive customer service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
High School Diploma -
NorthEast High School
Oakland Park, Florida08-1995
Skills
- Customer service
- Product knowledge
- Cross-selling techniques
- Professional networking
- Schedule coordination
- Account servicing
Timeline
Fire Life Safety Sales Executive
Fire Controls, Inc.
09.2023 - 10.2024
Inspections Supervisor
Fire Controls, Inc.
02.2016 - 09.2023
Business to Business Sales Executive
Sprint/ Nextel
08.2009 - 02.2016
High School Diploma -
NorthEast High School
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