Angela Richards
elizabeth city
Summary
Dynamic General Manager with proven leadership in optimizing restaurant operations and enhancing customer satisfaction. Expertise in inventory management, financial analysis, and team training to drive performance and cost savings.
Overview
5
5
years of professional experience
Work History
General Manager
Little Caesars
Elizabeth City
01.2025 - Current
- Managed daily operations to enhance restaurant performance and customer experience.
- Trained team members on food safety and customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints to improve overall satisfaction levels.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales and generated actionable reports for business development strategy.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified opportunities for cost savings and revenue growth.
Food Lion associate
Food Lion
Hertford
02.2021 - 03.2024
- Operated cash register and processed transactions accurately.
- Processed payments using point-of-sale systems.
- Assisted customers with inquiries and resolved service issues, enhancing overall customer satisfaction.
- Built relationships with customers through friendly service, fostering loyalty and repeat business.
- Collaborated with team members to ensure efficient workflow, contributing to smoother store operations.
- Trained new associates on store policies and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- Project management
- Operational leadership
- Supply chain management
- Performance management
- Financial analysis
- Microsoft Excel
Timeline
General Manager
Little Caesars
01.2025 - Current
Food Lion associate
Food Lion
02.2021 - 03.2024
Bachelor of Science - Accounting
Southern New Hampshire University