Angela Pelmear
Castle Hayne
Summary
Results-driven team builder, exceptional customer service, and excellent communication of company expectations.
Overview
25
25
years of professional experience
Work History
General Manager
Tailwind Concessions
Wilmington
03.2019 - Current
- Building sales and ensuring the location's profitability, including supplying all financial reporting, and controlling costs.
- Adherence to all company procedures, policies, and standards, including daily operations, service standards, quality of food, menu specifications, administrative, training, and hiring policies, etc.
- Maintaining a low turnover rate of staff, and building a strong management team structured to handle three restaurants and four bars.
- Consistently maintain a clean and safe environment, with health scores at or above 98.5. Scoring perfectly in all locations four out of the last eight inspections.
- Established standard practices for habits and routines for new store openings. Implemented adherence to standards, protocols, policies, and procedures of the newly added franchise.
District Manager
Waffle House Inc
Castle hayne
07.2010 - 02.2017
- Complete financial responsibility for 3 locations
- Ensure all stores maintained accurate records in accordance to company standards and policies
- Coach and train store managers to successfully operate stores
- Maintain staffing levels for a 24 hour business
- Ensure management maximized profits and results based pay system
- Monitor employees and store using cctv to assure company standards of service and policies were adhered to
General Manager
O'Charley's Inc
Wilmington
03.2000 - 06.2010
- Responsible for all aspects of restaurant including financial, reporting, ordering, hiring, training and implementing company policies and procedures.
- Increases the restaurant's branding and community presence through local marketing and community involvement efforts
- Accomplishments: Increased beverage mix from 13.2% to 19.8% resulting in being recognized as the Top Beverage Increase unit within the company for 2009
- Maintains a food cost within or below company's standard of a .7 variance from theoretical
- Meets or exceeds all company goals including special accolades for labor (turnover rate reduced from 127% to 21%)
Education
Psychology -
The Ohio State University Branch
Lima, OHSkills
- Team building
- Customer service
- Communication
- Financial management
- Staff training
- Operational improvement
- Regulatory compliance
Timeline
General Manager
Tailwind Concessions
03.2019 - Current
District Manager
Waffle House Inc
07.2010 - 02.2017
General Manager
O'Charley's Inc
03.2000 - 06.2010
Psychology -
The Ohio State University Branch
Similar Profiles
Vaylee Clyde-BrownVaylee Clyde-Brown
Shift Leader at Tailwind ConcessionsShift Leader at Tailwind Concessions
Larry BrodeurLarry Brodeur
Floor Manager at Tailwind ConcessionsFloor Manager at Tailwind Concessions
Nevaeh MartinezNevaeh Martinez
Cook at Tailwind ConcessionsCook at Tailwind Concessions