Angela Patton-Smith
Badin
Summary
Over 25 years in hospitality and culinary arts, driving operational excellence and enhancing guest experiences. Successfully led teams to improve service quality through targeted training and strategic hiring. Developed social media strategies that increased engagement by 65%, showcasing a commitment to innovative marketing.
Overview
30
30
years of professional experience
Work History
Seasonal Administrative Support
Morrow Mountain State Park
Troy
05.2026 - Current
Inventory Specialist Part Time
Little Big Finds, LLC
Albemarle
01.2025 - 05.2026
- Managed inventory records and sales for high-volume retail store efficiently.
- Developed targeted social media strategy, increasing engagement by 65% in three months.
General Manager and Hospitality Director
1913 Bistro @ The Badin Inn
Badin
08.2024 - 11.2024
- Led all business operations and customer care for a team of 10, enhancing service quality and efficiency through targeted training and strategic hiring within 6 months.
- Cultivated a collaborative team environment that improved service delivery and guest experience, fostering a culture of excellence in hospitality.
Teacher Assistant
Stanly County Schools
11.2021 - 06.2022
- Provided support to teachers, prepared materials, worked with individual students in small groups.
- Substitute teacher for all grades.
- I resigned from this position due to a family medical emergency.
Owner
7 Central Bistro
Seven Lakes
10.2014 - 03.2020
- Closed and Sold the restaurant due to Covid-19.
- Co-owner (with my husband) of a popular local Bistro in Sevenlakes. In charge of performing all aspects of business function, hospitality, menu creation and customer care.
- Design and creation of the company website and all marketing and social media outlets.
Executive Chef & Food and Beverage Director
National Golf Club / Pinehurst LLC
Pinehurst
05.2010 - 07.2014
- Monitored budgets, payroll records, and financial transactions to ensure that expenditures were authorized and budgeted, participated in departmental meetings.
- Scheduled staff of 25 front and back of house staff and assigned duties.
- Monitored food preparation methods, reviewed menus, ordered food, and alcohol, performed inventory control, analyzed recipes to determine labor and overhead costs, and assigned prices to menu items.
- Scheduled and planned events and use of facilities for catering services and events.
- Negotiated customer service details of arrangements with clients.
- Investigated and resolved any complaints regarding food quality and service.
- This position was impacted by the acquisition of the National by Pinehurst Resort - at that time I decided to open my own restaurant.
Owner and Operator
Traffic Talk.com
06.1996 - 04.2010
- Developed and established an internet business at the beginning of the web merchant era in 1996.
- Operated and maintained all customer service assistance via phone and online means for all 14 years.
- Shipping and Receiving coordinator.
Executive Chef
The Ford Place Restaurant
Mount Gilead
04.2008 - 01.2010
- Supervised restaurant and bar operations, ensuring compliance and coordinating events for a team of 20.
- Managed inventory purchases, developed menus, and fostered customer service relationships.
Education
Associates - Culinary Arts, Hospitality, Baking and Pastry, Hotel and Restaurant Management
Sandhills Community College
Southern Pines06-2009
High school diploma -
Carson High School
California05-1988
Skills
- Business Operations
- Client Management
- Customer Support
- Complaint Resolution
- Customer Satisfaction
- Scheduling
- Accounting Systems
- POS Systems
- Computer Systems
- Continuous Learning
- Creative Problem Solving
- Digital Marketing Manager
- Event Creative Director
- Guest Experience Manager
- Hospitality Coordinator
- Farm-to-table Chef
- Fine Dining Services
- Organic Grower
- Social media manager
- Website Creator
- Teamwork
- Leadership
- VIP Experience Specialist
- Independent Problem Solving
- Website Creator
Languages
- Brazilian Portuguese
- English
Timeline
Seasonal Administrative Support
Morrow Mountain State Park
05.2026 - Current
Inventory Specialist Part Time
Little Big Finds, LLC
01.2025 - 05.2026
General Manager and Hospitality Director
1913 Bistro @ The Badin Inn
08.2024 - 11.2024
Teacher Assistant
Stanly County Schools
11.2021 - 06.2022
Owner
7 Central Bistro
10.2014 - 03.2020
Executive Chef & Food and Beverage Director
National Golf Club / Pinehurst LLC
05.2010 - 07.2014
Executive Chef
The Ford Place Restaurant
04.2008 - 01.2010
Owner and Operator
Traffic Talk.com
06.1996 - 04.2010
Associates - Culinary Arts, Hospitality, Baking and Pastry, Hotel and Restaurant Management
Sandhills Community College
High school diploma -
Carson High School