Angela M Thomas
Fuquay-Varina
Summary
Dynamic leader in multi-unit retail management, demonstrating expertise in inventory control and team development. Enhanced operational efficiency and customer satisfaction through strategic policy implementation and staff training. Committed to fostering a collaborative environment that drives performance and compliance.
Overview
22
22
years of professional experience
Work History
District Manager
Murphy USA
Raleigh
12.2024 - Current
- Implemented company policies and procedures to ensure compliance and efficiency.
- Collaborated with regional teams to strategize sales initiatives and promotions.
- Managed daily operations of multiple retail locations across the district.
- Trained and developed staff to improve performance and elevate customer service standards.
- Analyzed sales data to identify trends and optimize operational strategies.
- Conducted regular site visits to assess store performance and employee engagement.
- Managed personnel matters within district, overseeing recruitment, hiring, performance reviews, and disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Store Manager
Murphy USA
09.2004 - Current
- Oversaw daily operations to ensure efficient store functioning while maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Led store employees in fast-paced environment through proactive communication and consistent positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated positive work environment by building strong relationships among team members through team-building activities and regular recognition of individual achievements.
- Multi-unit managing for the last 7 months in District 10134 and District 10237
- Completed lead development program to enhance management skills and industry knowledge.
- Reviewed store procedures to ensure compliance with laws and regulations.
Education
High School Diploma -
Speake
Moulton, AL05-2001
Skills
- Sales strategy
- Customer Relations
- Inventory Management
- Team Leadership
- Problem-Solving
- Multitasking
- Customer Service
- Emotional Resilience
- Able to Adapt Quickly
- Constructive criticism
- Emotional intelligence
Timeline
District Manager
Murphy USA
12.2024 - Current
Store Manager
Murphy USA
09.2004 - Current
High School Diploma -
Speake