Angela Mills
Sr Licensing Analyst
Apex
Summary
Accomplished Sr Licensing Analyst with a proven track record at SAS Institute, adept in license management and fostering teamwork. Spearheaded the renewal and compliance of complex software agreements, significantly enhancing customer satisfaction and contributing to revenue growth. Expert in problem-solving and critical thinking, with an aptness for creating impactful cross-departmental collaborations.
Overview
16
16
years of professional experience
Work History
Sr Licensing Analyst
SAS Institute
06.2010 - Current
- Manage a complex portfolio of software licensing agreements for federal, state and local government contracts in addition to education & EVAAS. Includes customer on-premise software, Remote Managed Services (RMS), Hosted Managed Services (HMS), Software as a Service (SaaS), cloud-based, and service-level agreements.
- Partner with internal departments; including Legal, Sales, and Finance to ensure contract compliance, mitigate renewal risks, and resolve contract negotiation challenges contributing to enhanced customer satisfaction and year-over-year revenue growth.
- Maintain up to date knowledge of company’s products, services, and policies to provide informed recommendations and solutions to customers and account teams.
- Establish strong relationships with key stakeholders, promoting collaboration and information sharing among team members.
- Develop training materials for new Licensing Analysts, fostering a culture of continuous learning within the team.
- Understands and assesses implications of proper revenue recognition, global intra-company allocations and other issues related to the management of assigned contracts.
Licensing Specialist
SAS Institute
10.2008 - 06.2010
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Served as the primary customer contact for software and contract-related questions, escalating issues as necessary, quickly resolving issues with the highest level of service possible to ensure optimal customer satisfaction.
Education
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NC 05.2001 -
Skills
License management
Teamwork and collaboration
Problem-solving
Multitasking
Excellent communication
Decision-making
Timeline
Sr Licensing Analyst
SAS Institute
06.2010 - Current
Licensing Specialist
SAS Institute
10.2008 - 06.2010
Bachelor of Science - Business Administration
North Carolina State University
05.2001 -
Similar Profiles
Jeffrey A. SimpsonJeffrey A. Simpson
Senior Systems Engineer - SMB Financial Sevices at SAS InstituteSenior Systems Engineer - SMB Financial Sevices at SAS Institute
DeMarcus MillsDeMarcus Mills
Sr. Account Executive at SAS InstituteSr. Account Executive at SAS Institute
Edward CannonEdward Cannon
Stocker Associate at SAS InstituteStocker Associate at SAS Institute