Angela Martin
Cedar Point
Summary
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Overview
29
29
years of professional experience
Work History
Registered Behavior Technician
ENC ABA
09.2023 - Current
- Implemented individualized behavior intervention plans to enhance client skills and independence.
- Collaborated with multidisciplinary teams to develop and evaluate treatment strategies for clients.
- Monitored client progress through data collection and analysis, ensuring adherence to treatment goals.
- Trained new staff on best practices in behavior management and intervention techniques.
- Adapted interventions based on client responses, promoting flexibility in therapeutic approaches.
- Fostered positive relationships with clients, enhancing engagement and trust in therapeutic settings.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Direct Support Professional
Life Inc
01.2023 - 09.2023
- Supported daily living activities for individuals with developmental disabilities.
- Assisted clients in achieving personal goals through tailored support plans.
- Facilitated communication between clients, families, and interdisciplinary teams.
- Implemented behavior management strategies to enhance client engagement.
- Evaluated client progress and adjusted support strategies as needed.
- Ensured compliance with safety regulations and organizational standards in caregiving practices.
- Trained and mentored new staff on care techniques and best practices.
- Developed recreational programs to promote socialization and skill development.
Customer Service Representative
Top It Off Boutique and Salon
09.2021 - 03.2023
- Collaborated with cross-functional teams to streamline operations and enhance overall customer experience.
- Developed comprehensive knowledge of products and services, providing expert guidance to customers.
- Led initiatives to reduce response times, achieving improvements in operational efficiency and client engagement.
- Mentored junior staff on best practices in customer service, fostering a culture of continuous improvement.
Customer Service Representative
Lowes Home Improvment
07.2021 - 09.2021
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction and loyalty.
- Managed order processing and tracking, ensuring timely delivery and accurate information to customers.
- Conducted training sessions for new representatives, improving team performance and service quality.
- Analyzed customer feedback to identify trends, implementing solutions that improved service processes.
Lead Clerk
United States Postal Service
11.2015 - 10.2020
- Supervise and schedule coverage for the retail window and lunches.
- Keep packets and paperwork up to date.
- Provide coverage for distribution and dispatch as needed.
- Place stamp order on Fridays.
- Keep Webbats and Post office boxes up to date in the system.
- Accept and review passport applications.
- Ensure delivery of applications to the Passport Agency.
Assistant Manager
Dollar General
04.2014 - 11.2015
- Open the store a minimum of 2 days a week; close store a minimum of 2 days per week.
- Authorize and sign for refunds and overrides; count registers and deposit money in the bank.
- Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.
- Manage store in Store Manager’s absence.
- Assist store manager with: scheduling employees; ensuring adequate scheduling coverage; entering payroll information into the computer; assessing work completion and following up with employees regarding performance; providing training for employees.
- Assist store manager in following prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; assist store manager in reviewing ordering plan, seasonal direction and inventory management issues on a weekly basis.
- Assist with efficient staging, stocking and storage of merchandise; unload trucks.
- Ensure that merchandise is presented according to established practices and store manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage.
- Assist in plan-o-gram implementation and maintenance.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, and facility controls.
- Provide superior customer service leadership.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual.
Officer
Green Rock Correctional Center
08.2011 - 05.2013
- Supervise offenders in housing units and movement throughout the day.
- Supervise daily programs and groups.
- Supervise dining room during meals to ensure staff and offender safety.
- Answer phones regarding offender movement and location as well as outside calls and transferring accordingly.
- Greeted visitors and venders in the foyer; directed them to the proper place, conducted searches if entry to the compound was necessary.
- Supervised visitation, ensuring their knowledge of desired behavior and rules.
- Provide key control.
Psychiatric Aide, Direct Care Associate, Forensic Shift Supervisor
Southern Virginia Mental Health Institute
03.1997 - 11.2011
- Supervise unit staff on 1st, 2nd, and 3rd shifts.
- Perform direct care on patients while providing a safe environment.
- Coordinate with nursing staff to cover emergent medical issues.
- Observe, document and report any significant behavior in patients.
- Provide written and verbal reports on patients progress.
- Check and document vital signs.
- Assist patients with ADLs and scheduled activities.
- Escort patients on outside consults.
- Monitor cafeteria and visitation areas, participate in both verbal and physical intervention of aggressive patients.
- Participate in searching both patients and their rooms for contraband.
- Participate in team meetings to determine privilege levels and consequences for negative actions.
Education
diploma -
Tunstall High School
Dry Fork, VAundefined
Danville Community College
Skills
- Applied behavior analysis
- Customer service
- Active listening
- Data entry
- Social skills development
- Basic life support
- Staff management
- HIPAA compliance
- Teamwork and collaboration
Timeline
Registered Behavior Technician
ENC ABA
09.2023 - Current
Direct Support Professional
Life Inc
01.2023 - 09.2023
Customer Service Representative
Top It Off Boutique and Salon
09.2021 - 03.2023
Customer Service Representative
Lowes Home Improvment
07.2021 - 09.2021
Lead Clerk
United States Postal Service
11.2015 - 10.2020
Assistant Manager
Dollar General
04.2014 - 11.2015
Officer
Green Rock Correctional Center
08.2011 - 05.2013
Psychiatric Aide, Direct Care Associate, Forensic Shift Supervisor
Southern Virginia Mental Health Institute
03.1997 - 11.2011
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Danville Community College
diploma -
Tunstall High School