Angela “Angel” Hazelwood
High Point
Summary
Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement.
History of surpassing revenue and profit targets by effectively structuring contracts and promoting services. Dedicated to maintaining efficient operations while promoting customer loyalty and keeping inventory flowing. Forward-thinking, resourceful and detail-oriented with a methodical and enterprising nature.
Overview
2027
2027
years of professional experience
1993
1993
years of post-secondary education
Work History
Pawnbroker/Retail Sales Associate
Thomasville Pawn and Jewelry
Thomasville
05.2025 - Current
- Assisted customers with pawning and buying jewelry and other valuables.
- Evaluated items for authenticity and determined their value accurately.
- Maintained a clean and organized store environment for customer comfort.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Managed inventory by tracking incoming and outgoing merchandise effectively.
- Educated customers about pawn policies and procedures clearly.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Resolved customer complaints effectively in a polite and professional manner.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Verified authenticity and value of items brought in for pawning or selling.
Walmart
Karen
Thomasville
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Trinity High School
Trinity , NCSkills
- Item valuation
- Inventory management
- Customer service
- Loan negotiation
- Keeping detailed records
Languages
English
Limited
References
References available upon request.
Timeline
Pawnbroker/Retail Sales Associate
Thomasville Pawn and Jewelry
05.2025 - Current
Walmart
Karen
Trinity High School