Nichole Harmon
Crossnore
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Junior Barista
Mountain Grounds Coffee & Tea
Banner Elk
08.2025 - Current
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness of the coffee shop environment and equipment.
- Assisted customers with menu selections and answered inquiries.
- Stocked supplies and organized inventory for daily operations.
- Followed health and safety guidelines in food handling practices.
Bookkeeper
Harmon Fuel Piping LLC
Crossnore
10.2020 - Current
- Managed accounts payable and receivable processes for company operations.
- Prepared monthly financial statements for management review.
- Maintained organized filing systems for invoices and receipts.
- Coordinated payroll processing and employee compensation records.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
Customer Service Representative
Lowes Home Improvment
Baner Elk
08.2021 - 05.2024
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns while maintaining accurate records.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Managed customer accounts using CRM software for efficient service delivery.
- Provided product information to help customers make informed decisions.
- Trained new staff on customer service protocols and best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05-2026
Skills
- Natural sciences
- Team collaboration
- Problem solving
- Critical thinking
- Biological sciences
- Chemical, biological, radiological, nuclear, and explosive response
- Biological monitoring
- Biological agent identification
- Biological sample analysis
- Biological sampling methods
- Biological safety cabinet use
- Biological filtration
Project Information
Lee's McRae, General Contractor, Fuel Piping
Contractor Information
John Harmon, 24105, Harmon Fuel Piping UC, P.O. Box 488, Crossnare, NC, 28616, 8282600191, harmon7@aol.com, John
Timeline
Junior Barista
Mountain Grounds Coffee & Tea
08.2025 - Current
Customer Service Representative
Lowes Home Improvment
08.2021 - 05.2024
Bookkeeper
Harmon Fuel Piping LLC
10.2020 - Current
Bachelor of Science - Biological Sciences
Arizona State University