Angela Gwynn
Asheville,NC
Summary
Experienced with overseeing regional administrative functions, ensuring seamless operations across multiple locations. Utilizes strategic planning and resource management to optimize workflows. Track record of fostering efficient team collaboration and driving continuous improvement initiatives.
Overview
26
26
years of professional experience
Work History
Regional Administrative Manager
High Country Community Health
09.2017 - 06.2024
- Responsible for day to day operations of the front desks in 3 Medical Offices
- Hired talented, team members
- Minimized turnover through effective training and employee engagement
- Handled human resource concerns and established plans to handle issues consistently and efficiently
- Monitored team progress at each location
- Reviewed monthly reports monitoring copay collections and other metrics set forth by executive management
- Monitored team progress at each locationtf members throughout the 3 locations
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance
Clinical Medical Assistant Supervisor
Blue Ridge Health
04.2007 - 08.2017
- Assisted in the recruitment process of qualified candidates by conducting interviews, evaluating skillsets, and making hiring recommendations based on clinic needs.
- Reduced appointment wait times by optimizing scheduling processes and coordinating with other departments for smooth patient flow.
- Implemented quality assurance measures, resulting in improved patient satisfaction scores and increased positive feedback from referring physicians.
- Monitored employee performance metrics to identify areas for improvement; provided constructive feedback through regular evaluations contributing to professional growth opportunities within the team.
- Managed inventory control systems to ensure adequate supplies were always available for efficient daily operations in the clinic setting.
- Mentored newly-hired medical assistants during their orientation period, providing guidance on job responsibilities, facility policies, and workplace expectations.
Health Unit Coordinator
Mission Health
03.1998 - 08.2007
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Education
Associate of Applied Science - Medical Assisting
Pleasants County Vocational Technical
Saint Marys, WV06-1977
High School Diploma -
Saint Marys High School
Saint Marys, WV06-1977
Skills
- Staff training and development
- Meeting facilitation
- Human resources management
- Office administration
- Records management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Regional Administrative Manager
High Country Community Health
09.2017 - 06.2024
Clinical Medical Assistant Supervisor
Blue Ridge Health
04.2007 - 08.2017
Health Unit Coordinator
Mission Health
03.1998 - 08.2007
Associate of Applied Science - Medical Assisting
Pleasants County Vocational Technical
High School Diploma -
Saint Marys High School
Similar Profiles
Molly YounceMolly Younce
Dental Assistant at High Country Community HealthDental Assistant at High Country Community Health
Mary HawkinsMary Hawkins
Licensed Clinical Social Worker at High Country Community HealthLicensed Clinical Social Worker at High Country Community Health
Carole Ann Church, MSN, APRN, FNP-BCCarole Ann Church, MSN, APRN, FNP-BC
Family Nurse Practitioner at High Country Community HealthFamily Nurse Practitioner at High Country Community Health
BRIAN CLARKEBRIAN CLARKE
Operations Manager at Summerlin BuildersOperations Manager at Summerlin Builders
Brian ZepedaBrian Zepeda
Sales Consultant at Apple Tree HondaSales Consultant at Apple Tree Honda