Angela Heller
Huntersville
Summary
Results-oriented Restaurant Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
13
13
years of professional experience
Work History
Academy General Manager
Cava Grill
09.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Trained new employees on proper protocols and customer service standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Sweetgreen
10.2019 - 11.2020
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set clear expectations and created positive working environment for employees.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages and other materials.
General Manager
Pret A Manger
08.2011 - 10.2019
- Implemented policies and standard operating procedures for continuous improvement
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Advanced productivity KPIs by leading on-the-job training for procedures and safety practices
- Reviewed shift reports to understand current numbers and trends
- Maximized productivity and management systems by establishing specific goals and managing operations
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safe
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Recruited top-notch employees for shop, kitchen and management positions
- Motivated staff to perform at peak efficiency and quality
Education
Early Childhood Education
Herkimer County Community College
Herkimer, NYSkills
- P&L management
- Budgeting and forecasting
- Results-oriented
- Employee relations
- Detail-oriented
- Dependable
- Organized
- Staff management
- Staff scheduling
- Inventory management
- Recruitment
- Safe food handling
- Employee training and development
- Ordering and invoicing
- Effective leader
- Recipes and menu planning
Accomplishments
- New York City Food Handlers Certificate
- Boston ServSafe Certificate
- CPR Certification
- Pret 2017 Quarter 3 top shop
- Pret 2018 Quarter 1 top shop
- First time Grade A's on all department of health visits
- Sweetgreen New York Food Launch Champion
Timeline
Academy General Manager
Cava Grill
09.2021 - Current
General Manager
Sweetgreen
10.2019 - 11.2020
General Manager
Pret A Manger
08.2011 - 10.2019
Early Childhood Education
Herkimer County Community College
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