Angela Fleming
Maiden
Summary
After obtaining my associates degree in business. I began my banking career. I have been working in a fast-paced rewarding environment for over 30 years. Customer service based providing exceptional service while being in an office environment. Focusing on customers needs while selling products and services. I am a detailed oriented person with conflict resolution and negotiation skills. Collecting data while interviewing clients to provide an outcome to which all parties are taken care of. My current position as an Assistant Manager is to focus on Branch growth while servicing the customers and managing the staff.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
First National Bank of Pennsylvania
04.2025 - Current
- Responsibility to include meeting customer needs within a retail branch environment while assisting in the management of the branch and sales team. This role involves developing a personal referral network, executing branch leads, and ensuring compliance with company policies and procedures. Assisting in managing daily sales activities through coaching and monitoring sales results. Promotes the sales process through referral management and outbound calling. Is part of the hiring process.
Tax collector
Lincoln County Tax Department
07.2024 - 04.2025
- Tax collector plans, organizes, and directs the billing and collection of a variety of taxes, assessments, licenses, and fees. Collects and processes current and delinquent taxes and other assessments. Interprets the general statutes of NC governing tax collection and develops policies and procedures for implementation of same. Keeps informed of changes/updates in law and practices. Performs related duties as required.
Customer Service Representative, Customer Relationship Manager and Mortgage Originator
Peoples Bank
08.2006 - 06.2024
- Responsibilities include the origination of various mortgage loan products and developing customer relationships. Provide accurate entry of applicant information while delivering excellent customer service and ensuring confidentiality. Communicate in person, by phone and in email detailed client information with accuracy and professionalism. Facilitate smooth mortgage process by coordinating with paralegals, underwriters, mortgage processors and insurance providers, provide administrative support to the branch when needed.
Office Manager
Palmer Motorsports
10.2004 - 10.2010
- Accounts receivable/payable using quickbooks. Maintained confidential customer information records. Provided administrative support.
Customer Service Specialist
Fifth Third Bank
10.2004 - 08.2006
- Responsibilities included providing excellent customer service to existing customers and marketing a wide variety of bank products to existing and potential clients. Maintained confidential customer information records. Provided administrative support to the office.
Human Resource Administrator
Pax Word Inc
09.2002 - 10.2003
- Responsibilities included Payroll using Quickbooks. Accounts Payable & Receivables. Maintaining existing and new hire employee documentation. Developed an Employee Handbook. Developed and maintained a weekly Employee Newsletter.
Teller, Teller Supervisor, Customer Service Specialist and Mortgage Processor
Bank of New Hampshire
06.1992 - 09.2002
- Responsibilities included providing excellent customer service to existing customers and marketing a wide variety of bank products to existing and potential clients. Maintained confidential customer information records. Provided administrative support for the office. Collecting mortgage documentation and using the Freddie mac/ Fannie Mae software to receive approval or denials.
Education
Associates degree - business
New Hampshire Technical College
01.1994
Skills
Banking
Certification
I am also a Notary Public.
Timeline
Assistant Branch Manager
First National Bank of Pennsylvania
04.2025 - Current
Tax collector
Lincoln County Tax Department
07.2024 - 04.2025
Customer Service Representative, Customer Relationship Manager and Mortgage Originator
Peoples Bank
08.2006 - 06.2024
Office Manager
Palmer Motorsports
10.2004 - 10.2010
Customer Service Specialist
Fifth Third Bank
10.2004 - 08.2006
Human Resource Administrator
Pax Word Inc
09.2002 - 10.2003
Teller, Teller Supervisor, Customer Service Specialist and Mortgage Processor
Bank of New Hampshire
06.1992 - 09.2002
Associates degree - business
New Hampshire Technical College