Angela Esparza-Diaz
Charlotte
Summary
Organized administrative professional experienced in front office operations, managing confidential records, and coordinating client communications. Strong written and verbal skills facilitate effective engagement with diverse clients. Bilingual in English and Spanish, enhancing client interactions. Pursuing a Paralegal career to provide reliable legal administrative support and exceptional service in a law firm.
Overview
6
6
years of professional experience
Work History
Receptionist
Smiles for life orthodontist
Mint Hill
05.2025 - Current
- Answered incoming calls, addressing patient inquiries and transferring calls efficiently.
- Greeted visitors, assisted with inquiries, and directed them to appropriate resources.
- Scheduled and confirmed appointments for clients and visitors to enhance office flow.
- Verified patient insurance information to facilitate accurate claims processing.
- Processed billing inquiries and payments with precision to enhance financial accuracy.
- Managed mail distribution by sorting incoming mail and preparing outgoing correspondence.
- Developed and maintained a filing system, improving overall office organization.
- Assisted with management-led projects by coordinating tasks and resources.
Waitress/Head Hostess
Don Pedro Mexican Restaurant
Charlotte
09.2021 - 10.2024
- Provided exceptional customer service in fast-paced environment, enhancing guest experience.
- Resolved guest complaints promptly and professionally, ensuring high levels of satisfaction.
- Coordinated with team members to facilitate seamless dining experiences for guests.
- Trained new staff on restaurant procedures and service standards.
- Built strong relationships with regular customers through engaging conversations, fostering loyalty.
- Managed phone inquiries for reservation scheduling, takeout orders, and service questions.
- Ensured accuracy in payment processing, including change handling and receipt generation.
- Maintained cleanliness of work station by restocking supplies and sanitizing surfaces.
Cleaner
Candy's Cleaning Crew
Concord
06.2020 - 01.2024
- Ensured high standards of cleanliness in residential and commercial spaces.
- Collaborated with team members to ensure thorough cleaning in all areas.
- Adjusted cleaning techniques to meet specific client requests and preferences.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Engaged with clients during service visits to foster positive relationships.
Personal Assistant
Billy Framing Construction
Charlotte
06.2020 - 09.2021
- Managed confidential documents securely for the Owner.
- Processed incoming and outgoing communications, ensuring timely and accurate delivery of information.
- Managed multiple tasks simultaneously, consistently meeting deadlines to support team operations.
- Organized project documentation and maintained filing systems to enhance accessibility for team members.
- Process payroll for employees using Quickbooks software and maintain accurate records.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05-2026
High School Diploma -
Rocky River High School
Mint Hill, NC06-2022
Skills
- Reception desk management
- Appointment scheduling
- Customer service
- Customer/Client relations
- Administrative support
- Telephone skills
- Typing speed
- Microsoft office specialist certified
- Data organization
- Recordkeeping and bookkeeping
- Time management
- Multitasking and prioritization
- Team collaboration
- Organizational skills
- Critical thinking
- Attention to detail
- Conflict resolution
- Bilingual in spanish and english
- Computer skills
- Multitasking skills
- Verbal and written communication
- Criminal justice research
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Smiles for life orthodontist
05.2025 - Current
Waitress/Head Hostess
Don Pedro Mexican Restaurant
09.2021 - 10.2024
Cleaner
Candy's Cleaning Crew
06.2020 - 01.2024
Personal Assistant
Billy Framing Construction
06.2020 - 09.2021
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
High School Diploma -
Rocky River High School