Angela Esparza-Diaz

• Greeted patients and visitors, ensuring a welcoming environment.
• Assisted in patient check-in and registration processes efficiently.
• Maintained office organization and cleanliness to support operations.
• Handled phone inquiries, providing accurate information regarding services.
• Coordinated with orthodontic team to streamline patient flow and communication.
• Processed patient payments and insurance claims accurately and promptly.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Provided exceptional customer service in a fast-paced dining environment.
• Assisted in menu recommendations, enhancing guest dining experiences.
• Managed table assignments efficiently, ensuring timely service delivery.
• Collaborated with kitchen staff to communicate special requests and dietary needs.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely order taking and delivery.
• Collaborated with kitchen staff to coordinate meal preparations and special requests.
• Assisted in maintaining cleanliness and organization of dining area and service stations.
• Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
• Trained new waitstaff on restaurant protocols, enhancing team performance and service quality.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Concord, NC

• Maintained cleanliness and sanitation in residential and commercial spaces.
• Operated cleaning equipment, including vacuums, buffers, and pressure washers.
• Followed safety protocols to ensure a secure working environment.
• Conducted routine inspections to identify areas needing attention or additional cleaning.
• Communicated effectively with clients to address concerns and ensure satisfaction.
• Used time management and efficient cleaning methods to meet deadlines.