Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Davis

Summary

Versatile and dynamic professional with proven expertise in customer service and problem-solving, honed across roles at McDonald's Restaurant and other leading companies. Excelled in enhancing customer satisfaction and streamlining service processes, demonstrating exceptional communication and multitasking skills. Achieved significant improvements in efficiency and customer loyalty through dedicated teamwork and a flexible approach to challenges.

Professional retail worker with robust experience in fast-paced environments, adept at operating point-of-sale systems and handling cash transactions accurately. Strong focus on team collaboration and adapting to changing needs while ensuring customer satisfaction. Reliable, results-driven individual skilled in effective communication and problem-solving, ready to contribute to success of team.

Experienced with fast-paced service environments, delivering prompt and accurate order processing. Uses effective communication and multitasking skills to maintain customer satisfaction. Knowledge of cash handling and teamwork principles, ensuring smooth operations and positive customer experiences.

Overview

6
6
years of professional experience

Work History

Drive-Thru Cashier

McDonald's Restaurant
02.2024 - 11.2024
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.

Warehouse Picker/Packer Associate

Addecco Staffing
09.2022 - 11.2023
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Picked and packed order items.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Coordinated efficient organization, palletizing and transportation of completed packages.

Customer Service Representative

ICF International Inc.
01.2019 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

None - Behavioral Sciences

Richland County Community College
Columbia, SC

Behavioral Sciences

Wake Technical Community College
Raleigh, NC

High School Diploma -

Essex County Voc & Tech High School
Irvington, NJ
06-1986

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking and organization
  • Flexible schedule
  • Food service
  • Taking and preparing orders

Timeline

Drive-Thru Cashier

McDonald's Restaurant
02.2024 - 11.2024

Warehouse Picker/Packer Associate

Addecco Staffing
09.2022 - 11.2023

Customer Service Representative

ICF International Inc.
01.2019 - 04.2022

None - Behavioral Sciences

Richland County Community College

Behavioral Sciences

Wake Technical Community College

High School Diploma -

Essex County Voc & Tech High School
Angela Davis