Angela Brown-Dixon
Winston-Salem,,NC
Summary
Achieved high client satisfaction through exceptional customer service and childcare support. Enhanced efficiency in eligibility determination and case management by implementing effective record-keeping practices. Elevated service quality by swiftly resolving client issues and ensuring clear communication.
Overview
15
15
years of professional experience
Work History
Childcare Teacher
UR Church Childcare
07.2021 - Current
- Facilitated regular communication with parents and guardians to gather essential information and address family needs.
- Oversaw maintenance of detailed student records, attendance logs, and incident documentation with precision.
- Enforced safety policies and childcare regulations to uphold child well-being.
- Facilitated guidance and support for families while ensuring confidentiality of sensitive information.
- Facilitated collaboration between staff and leadership to uphold program standards.
- Designed and implemented engaging, age-appropriate learning activities to foster child development.
Client Services Representative
First Horizon Bank
11.2020 - 07.2021
- Facilitated client account inquiries, transactions, and banking services in a high-volume environment.
- Conducted customer interviews to assess needs and ensure accurate account information verification.
- Executed financial transaction processing and ensured meticulous documentation within secure systems.
- Addressed customer concerns with efficiency while adhering to established policies and procedures.
- Managed confidential financial information with utmost professionalism and discretion.
Customer Service Representative/Banking Associate
Bank of America
11.2010 - 03.2020
- Delivered exceptional customer service support to banking clients, addressing account inquiries and facilitating transaction processing.
- Ensured verification of customer identity and documentation while upholding stringent confidentiality standards.
- Addressed account concerns and escalated complex issues to ensure timely resolution.
- Instructed customers on banking products and services to enhance financial literacy.
- Oversaw maintenance of accurate records within internal banking systems.
Education
Early Childhood Development Credentials -
Forsyth Technical Community College
Winston-Salem, NCSkills
- Adaptability
- Documentation & Record Management
- Customer Service
- Client Relations
- Data Entry
- Information Verification
Timeline
Childcare Teacher
UR Church Childcare
07.2021 - Current
Client Services Representative
First Horizon Bank
11.2020 - 07.2021
Customer Service Representative/Banking Associate
Bank of America
11.2010 - 03.2020
Early Childhood Development Credentials -
Forsyth Technical Community College