Angela Brown-Dixon
Winston-Salem,,NC
Summary
Achieved high client satisfaction through exceptional customer service and childcare support. Enhanced efficiency in eligibility determination and case management by implementing effective record-keeping practices. Elevated service quality by swiftly resolving client issues and ensuring clear communication.
Overview
15
15
years of professional experience
Work History
Childcare Teacher
UR Church Childcare
Walkertown, NC
07.2021 - Current
- Facilitated regular communication with parents and guardians to gather essential information and address family needs.
- Oversaw maintenance of detailed student records, attendance logs, and incident documentation with precision.
- Enforced safety policies and childcare regulations to uphold child well-being.
- Facilitated guidance and support for families while ensuring confidentiality of sensitive information.
- Facilitated collaboration between staff and leadership to uphold program standards.
- Designed and implemented engaging, age-appropriate learning activities to foster child development.
Client Services Representative
First Horizon Bank
11.2020 - 07.2021
- Facilitated client account inquiries, transactions, and banking services in a high-volume environment.
- Conducted customer interviews to assess needs and ensure accurate account information verification.
- Executed financial transaction processing and ensured meticulous documentation within secure systems.
- Addressed customer concerns with efficiency while adhering to established policies and procedures.
- Managed confidential financial information with utmost professionalism and discretion.
Customer Service Representative/Banking Associate
Bank of America
11.2010 - 03.2020
- Delivered exceptional customer service support to banking clients, addressing account inquiries and facilitating transaction processing.
- Ensured verification of customer identity and documentation while upholding stringent confidentiality standards.
- Addressed account concerns and escalated complex issues to ensure timely resolution.
- Instructed customers on banking products and services to enhance financial literacy.
- Oversaw maintenance of accurate records within internal banking systems.
Education
Early Childhood Development Credentials -
Forsyth Technical Community College
Winston-Salem, NCSkills
- Adaptability
- Documentation & Record Management
- Customer Service
- Client Relations
- Data Entry
- Information Verification
Timeline
Childcare Teacher
UR Church Childcare
07.2021 - Current
Client Services Representative
First Horizon Bank
11.2020 - 07.2021
Customer Service Representative/Banking Associate
Bank of America
11.2010 - 03.2020
Early Childhood Development Credentials -
Forsyth Technical Community College