Angela Brown
Southport
Summary
Developed critical skills in fast-paced financial environment, including effective communication and conflict resolution. Gained expertise in analyzing financial data and maintaining accurate records, ensuring thorough and timely collection processes. Looking to transition into new field by leveraging these transferable skills and fostering positive outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CSR
Suburban Propane
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
Front End Team Lead
Walmart Stores
06.2022 - 06.2024
- Responsibilities included supervising cashiers, cart pushers and maintenance associates
- Running financial reports, completing deposits, hiring, and training
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Store Manager
Circle K Stores
08.2011 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
K4 Teacher
Little Lambs Child Development Center
09.2005 - 08.2011
- Duties included teaching and supervising preschool age children
Overnight Stocker
Walmart Stores
10.1994 - 11.1998
- Duties included stocking merchandise overnight to be ready for the next day
Education
Associate of Applied Science - Finance and Accounting
Brunswick Community College
Bolivia, NC05-2026
Frontline Management Leadership Program
University of Denver
Denver, CO01.2022
Honors Graduate - undefined
RB Stall High School
North Charleston, SC01.1993
Skills
- Computer proficiency
- Payment processing
- Data entry
- Office equipment proficiency
- Customer focus
- CRM software
- Professional telephone demeanor
- Microsoft Office Suite
- Filing
Certification
- Forensic Accounting and Fraud Investigation, West Virginia University, June 2024
- Bookkeeping Fundamentals, Intuit Academy, August 2024
Timeline
CSR
Suburban Propane
06.2024 - Current
Front End Team Lead
Walmart Stores
06.2022 - 06.2024
Store Manager
Circle K Stores
08.2011 - 06.2022
K4 Teacher
Little Lambs Child Development Center
09.2005 - 08.2011
Overnight Stocker
Walmart Stores
10.1994 - 11.1998
Honors Graduate - undefined
RB Stall High School
Associate of Applied Science - Finance and Accounting
Brunswick Community College
Frontline Management Leadership Program
University of Denver
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