Angela Bress
BELVILLE
Summary
Results-driven AGM with expertise in operational management, customer service, and staff training. Proven ability to enhance team effectiveness and drive profitability through strategic performance evaluations and budgeting.
Overview
1
1
Certification
32
32
years of professional experience
Work History
AGM
Viscous Biscuit
Wilmington
05.2022 - Current
- Coordinated daily operations and streamlined workflows in fast-paced environment, ensuring operational continuity.
- Facilitated communication between senior leadership and frontline staff, enhancing alignment on key initiatives.
- Developed training materials for team member onboarding, improving new hire integration experience.
General Manager
Dunkin' Donuts
Wilmington
10.1994 - 05.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations across multiple Dunkin' Donuts locations to ensure efficiency.
- Implemented operational policies that enhanced customer service standards, resulting in improved guest satisfaction.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies that increased brand visibility and fostered greater customer engagement.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to inform business development planning and optimize revenue strategies.
Education
High School Diploma -
Amce Delco
Riegelwood, NC06-1989
Skills
- Operations management
- Customer experience
- Performance management
- Employee training
- Operational policies
- Financial management
- Marketing management
Certification
- SERV Safe
- ALCOHOLIC BERERAGE CONTROL
- CNA
- STANDARD FIRST AID CERTIFICATE
- CPR/AED CERTIFICATE
Timeline
AGM
Viscous Biscuit
05.2022 - Current
General Manager
Dunkin' Donuts
10.1994 - 05.2022
High School Diploma -
Amce Delco