Angela Benson
Charlotte,NC
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
In Home Caregiver
Dr. Jerry Howard MD
08.2024 - 04.2025
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Assistant Director of Operations/Account Manager
Queens University of Charlotte/Belmont Abbey College
07.2023 - 08.2024
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Led the development of annual budgets for the department, managing resources efficiently to meet financial targets.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
- Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
- Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Served as point-of-contact for high level site and project issues to expeditiously and proactively identify, address, and resolve client needs.
Horticulturist/Production Manager
Pine Island Country Club
08.2021 - 05.2023
- Inspected gardens to identify insect or disease problems and weed control needs.
- Trained new employees in horticulture best practices, fostering a knowledgeable workforce committed to quality workmanship.
- Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.
- Demonstrated continual positive effort to maintain working relationships with staff, volunteers and management.
- Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
- Maintained horticultural calendar to track bloom periods and seasonal cultural needs.
- Managed multiple landscaping projects simultaneously while adhering to strict deadlines and budget constraints.
- Optimized irrigation systems to conserve water resources while maintaining healthy landscapes at various sites.
- Conducted soil testing to determine appropriate nutrient levels for optimal plant growth.
- Documented plant information and identified plant material to process and maintain accession records.
- Enhanced plant health by implementing proper pruning, watering, and fertilization techniques.
- Performed minor repair of power and irrigation equipment to maintain proper functionality.
- Designed visually appealing landscapes for residential and commercial clients, incorporating native plants and sustainable practices.
- Established positive relationships with local nurseries and suppliers, negotiating competitive pricing for materials and plants.
- Coached, counseled and mentored assigned staff to build positive employee relations and document performance.
- Oversaw the successful installation of diverse landscaping projects including hardscapes such as walkways or retaining walls.
- Maintained detailed records of all plant inventories, pesticide applications, and cultivation activities for reporting purposes.
- Resolved client concerns promptly through effective communication skills addressing their specific horticultural issues.
Production/Account Manager
BrightView Landscapes
11.2021 - 05.2022
- Implemented scheduled maintenance, retooling production status sheets and driving multiple tasks to achieve scheduling effectiveness.
- Collaborated with materials purchasing specialist to meet production requirements and quality standards.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Production/Assistant Director of Operations/Client Account Manager
Oasis Landscaping, Inc.
06.2018 - 09.2021
- Implemented safety protocols to minimize risk of accidents and injuries among team members during landscaping operations.
- Developed comprehensive landscape plans for various projects, resulting in increased client satisfaction and repeat business.
- Reduced maintenance costs by streamlining landscape management processes and adopting sustainable practices.
- Conducted regular site inspections to assess landscaping conditions and identify areas for improvement or enhancement.
- Trained and supervised landscape crews, fostering a positive work environment that produced high-quality results.
- Assisted clients with selecting appropriate plants, hardscape materials, and other features based on their preferences and site requirements.
- Contributed to revenue growth by identifying new business opportunities through networking events and referrals from satisfied clients.
- Prepared detailed proposals outlining project scope, timeline, and estimated costs, resulting in higher rates of acceptance from potential clients.
- Enhanced overall landscape aesthetics by implementing innovative design concepts and plant arrangements.
- Facilitated clear communication between clients, team members, suppliers throughout the entire project life cycle, resulting in smooth execution and client satisfaction.
- Demonstrated exceptional organizational skills through meticulous record-keeping of project details, materials inventory, and client communication logs.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
Resource Manager/Scheduling
AVANADE (Formally Azaleos)
10.2011 - 01.2017
- Successfully managed the activities of 220 team members in the Southeast and Mid-Atlantic Regions.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
- Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.
- Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities.
- Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
- Implemented sustainable resource management practices, contributing to organization's environmental goals.
- Led resource management team in identifying cost-saving opportunities without compromising on quality.
- Fostered collaborative work environment, leading to increased employee satisfaction and reduced turnover rates.
- Analyzed data to improve scheduling, forecasting, and resource management for better operational results.
- Implemented employee training programs to ensure staff were up-to-date on industry best practices and company policies.
- Ensured timely completion of projects by establishing clear objectives and monitoring progress closely.
- Managed complex projects involving multiple stakeholders, delivering desired outcomes on time and within budget constraints.
Media Assistant/Interior Design Project Manager
NASCAR Productions
01.2008 - 10.2011
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of project deadlines.
- Monitored industry trends and competitor activities to maintain a comprehensive understanding of the media landscape.
- Facilitated smooth communication between internal departments during planning stages of new projects.
- Improved team efficiency by streamlining internal communication processes.
- Supported media planners in executing successful advertising campaigns across multiple platforms.
- Maintained well-organized records of all media purchases, contracts, and invoices for easy reference and tracking purposes.
- Assisted in the development of high-quality content for various marketing campaigns.
- Enhanced client satisfaction by providing timely and accurate media updates.
- Developed strong relationships with vendors to secure competitive rates on ad placements and promotional materials.
- Managed social media accounts, resulting in increased brand visibility and engagement.
- Collaborated with cross-functional teams to ensure seamless execution of integrated marketing efforts.
- Proactively identified potential challenges within projects and devised effective solutions to mitigate risks.
- Participated in brainstorming sessions, contributing creative ideas for innovative campaign strategies.
- Analyzed media engagement and produced tracking reports.
Sales Consultant, Interior Design
Shea Homes
02.2005 - 12.2007
- Conducted site visits during construction phase to ensure adherence to design specifications as well as troubleshoot any issues that arose.
- Streamlined internal processes by implementing efficient project management tools for superior organization.
- Developed comprehensive project estimates based on material costs labor requirements which resulted in accurate quotes pricing structures.
- Contributed to increased showroom traffic by consistently updating displays with current trends and new product offerings.
- Elevated overall aesthetic appeal of various spaces with thoughtful selection of furniture pieces that maximized functionality without sacrificing style.
- Delivered innovative design solutions that catered to individual client tastes while adhering to budget constraints.
- Facilitated smooth communication between clients, architects, builders, subcontractors, ensuring timely project completion without compromising on quality standards.
- Proactively resolved any issues or concerns raised by clients during the course of projects while maintaining professionalism at all times.
- Boosted sales revenue by identifying opportunities for upselling additional products and services during consultations.
- Provided expert advice on color schemes, fabrics, finishes, lighting arrangements, artwork selections, and accessory placements for a cohesive look throughout each space.
- Expanded clientele base by actively participating in networking events and building connections within the industry.
- Collaborated closely with clients to determine their specific needs and preferences for each design project.
Estimator/Project Manager
Warco Construction Inc
08.1999 - 12.2003
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Analyzed designs and performed accurate cost analysis.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Analyzed subcontractor bids for completeness and accuracy, ensuring alignment with project requirements and budgets.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Assisted in financial forecasting, enabling better strategic planning and resource management for upcoming fiscal periods.
Education
B.A. - Mass Communication - Journalism, Minor
University Of North Carolina
Charlotte, NC12.2005
Timeline
In Home Caregiver
Dr. Jerry Howard MD
08.2024 - 04.2025
Assistant Director of Operations/Account Manager
Queens University of Charlotte/Belmont Abbey College
07.2023 - 08.2024
Production/Account Manager
BrightView Landscapes
11.2021 - 05.2022
Horticulturist/Production Manager
Pine Island Country Club
08.2021 - 05.2023
Production/Assistant Director of Operations/Client Account Manager
Oasis Landscaping, Inc.
06.2018 - 09.2021
Resource Manager/Scheduling
AVANADE (Formally Azaleos)
10.2011 - 01.2017
Media Assistant/Interior Design Project Manager
NASCAR Productions
01.2008 - 10.2011
Sales Consultant, Interior Design
Shea Homes
02.2005 - 12.2007
Estimator/Project Manager
Warco Construction Inc
08.1999 - 12.2003
B.A. - Mass Communication - Journalism, Minor
University Of North Carolina
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