Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Bame

Salisbury

Summary

Former educator and seasoned customer service manager with 20+ years of experience leading teams, interviewing, training, scheduling, and enforcing safety compliance. Currently serving as a USPS rural mail carrier known for accuracy, efficiency, and strong customer service. Seeking to transition into an HR role within USPS to contribute proven leadership, employee support, and training expertise to internal operations and workforce development.

Overview

39
39
years of professional experience

Work History

Career Rural Mail Carrier

USPS, United States Postal Service
Salisbury
02.2019 - Current
  • Deliver consistent, on-time mail service to rural routes, maintaining accurate logs, and handling sensitive information.
  • Provide frontline customer service, resolving delivery issues, and building positive rapport in the community.
  • Maintain route compliance with USPS safety and operational standards.
  • Provide support and direction to ensure quality route inspections.
  • Map route changes to confirm and plot delivery points, and review the line of travel.
  • Verified accuracy of addresses before delivering mail or parcels.

Elementary School Teacher

Rowan County
Salisbury
09.2011 - 10.2018
  • Designed and delivered instruction for diverse learners.
  • Collaborated with faculty to support student success.
  • Communicated regularly with parents and staff.
  • Maintained documentation in compliance with state policies.
  • Organized, documented and analyzed student data utilizing Management Information System databases to identify issues and problem areas for students.
  • Proposed effective and appropriate solutions based on data trends and tracked results.
  • Fostered effective ongoing communication to maximize student and parent understanding and promote a strong parent-teacher relationship.
  • Facilitated regular grade level team meetings to ensure roles of team members in planning lessons and accomplishing benchmarks.

Customer Service Manager

Food Lion Delhaize Group
Salisbury
05.1986 - 09.2001
  • Supervised teams of up to 25 employees.
  • Trained new hires on company policies, customer service standards, and compliance procedures.
  • Conducted interviews and participated in hiring decisions.
  • Created staff schedules and managed business coverage.
  • Led safety meetings and ensured OSHA compliance.
  • Supported HR in performance reviews and documentation.
  • Coordinated hiring, training, and developing associates to

meet department needs.

  • Provided leadership and motivation within the store to

promote a culture reflective of the company, brand

Strategy and culture.

  • Increased point-of-purchase sales by 30-40% using weekly push items, sampling, employee motivation, incentives, and enthusiasm.

Education

Master of Arts - Teaching

Pfeiffer University
Charlotte, NC
01-2013

Bachelor of Arts - Business Administration And Management

Catawba College
Salisbury, NC
01-1999

Skills

  • Effective communication
  • Problem solving
  • Data analysis
  • Customer service
  • Interpersonal skills
  • Communication skills
  • Organizational skills
  • Computer skills

Timeline

Career Rural Mail Carrier

USPS, United States Postal Service
02.2019 - Current

Elementary School Teacher

Rowan County
09.2011 - 10.2018

Customer Service Manager

Food Lion Delhaize Group
05.1986 - 09.2001

Master of Arts - Teaching

Pfeiffer University

Bachelor of Arts - Business Administration And Management

Catawba College
Angela Bame