Angel Tijerina

In my role as a Customer Service Representative, I've excelled in providing top-notch customer service by handling inquiries and resolving concerns with courtesy and efficiency. Actively listening to customers and addressing their needs promptly has been a consistent practice, contributing to positive customer experiences. I'm adept at managing a constant flow of calls, ensuring minimal wait times and meeting service level guidelines. Additionally, I've demonstrated a strong commitment to meeting productivity targets while maintaining a professional demeanor. My focus on delivering exceptional customer service has not only contributed to high customer satisfaction but has also established a foundation for effective communication within the team and with supervisors.

In my role as a Warehouse Associate, I efficiently loaded and unloaded trucks using pallet jacks and other equipment, prioritizing safety. Adhering to company policies, I ensured the safe storage of goods in the warehouse. Effective communication with staff and continuous information exchange was a key part of my role. I maintained quality control standards during the receiving process and assisted customers with loading their vehicles. To enhance efficiency and reduce costs, I developed strategic initiatives within the warehouse environment. Additionally, I completed and submitted customer invoices for verification.

In my role as a Manager, I mentored and trained new employees, ensured compliance with company policies, and provided efficient customer support. Managing daily operations showcased my excellent multitasking abilities. I monitored team productivity, coached for sales goals, and promptly addressed conflicts, fostering positive client relationships.