Summary
Overview
Work History
Education
Skills
Timeline
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Angel Rico Lopez

Operations Manager - North & South Carolina
Charlotte,NC

Summary

Operations leader with 6+ years of progressive experience in micro-mobility and logistics, currently managing regional operations across North and South Carolina markets at Lime. Proven track record in scaling field operations, managing vendor and contractor relationships, and implementing data-driven process improvements. Adept at working with cross-functional teams, streamlining procedures and enhancing service performance. Seeking to bring my expertise in multi-site management and fleet optimization to Wing's innovative drone delivery operations.



Overview

4
4
years of professional experience
2
2
Languages

Work History

Operations Manager - North & South Carolina

Lime
Charlotte, NC
03.2025 - Current
  • Lead end-to-end operations across two states, multiple cities in the southeast, overseeing direct employees and third-party vendors to ensure service reliability and fleet availability.
  • Developed SOPs for daily logistics and maintenance tasks, improving consistency and reducing downtime.
  • Built and scaled regional teams, improving team productivity through leadership development and process training.
  • Implemented data-driven KPIs for fleet health, uptime, and efficiency, leading to a 20% increase in vehicle utilization.
  • Regularly collaborated with city officials and stakeholders to support urban mobility initiatives and compliance.
  • Solved field-level issues through root cause analysis, driving proactive changes to reduce recurring disruptions.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Operations Coordinator

Lime
Charlotte, NC
10.2021 - 03.2025
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Oversaw day-to-day operations of large teams across several sites.
  • Streamlined operations by implementing efficient processes and procedures.
  • Supported operational launches in new markets, coordinating logistics, vehicle deployment, and contractor hiring.
  • Trained and mentored new hires and temp staff across multiple cities.
  • Worked cross-functionally with product and data teams to provide real-time field insights and operational

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05.2001 -

Skills

  • Multi-site Operations Management

  • Market Launch & Expansion

  • Vendor & Contractor Oversight

  • KPI Design & Implementation

  • Process Optimization

  • Data Analysis & Reporting

  • Stakeholder Engagement

  • Team Leadership & Training

  • SOP Development

  • Cross-Functional Collaboration

  • Transportation & Logistics Strategy

Timeline

Operations Manager - North & South Carolina

Lime
03.2025 - Current

Operations Coordinator

Lime
10.2021 - 03.2025

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
05.2001 -

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Angel Rico LopezOperations Manager - North & South Carolina