Summary
Overview
Work History
Education
Skills
Accomplishments
Zip
Timeline
Generic

Angel Nguyen

Charlotte

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

7
7
years of professional experience

Work History

Operations Associate

Nomad Health
10.2022 - 07.2024
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.

Operations Analyst

Nomad Health
12.2021 - 10.2022
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Supported supervisor and associated team members to maintain system functionality.

Manager

Kochi By The Lake
08.2017 - 07.2022
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor of Science - Health System Management

The University of North Carolina At Charlotte
Charlotte, NC
05.2021

Skills

  • Customer Service
  • Conflict Resolution
  • Event Planning
  • Cross-Cultural Competence
  • Excel Office
  • Microsoft Office
  • Proficient in Vietnamese
  • Business Management
  • Deadline Management
  • Verbal and written communication

Accomplishments

  • VP New Membership, Delta Phi Lambda Sorority, Incorporated, 03/01/18, 05/01/21, Checks and oversees all intake activities, including Recruitment Chairs and Assistant Affiliate Member Educator. Responsible for handling all affiliate member’s education forms in correspondence with the Office of Sorority and Fraternity Life as well as Delta Phi Lambda Director of New Member Services.
  • Fundraiser, Asian Students Association, 02/01/19, 05/01/21, Coordinate all monetary activities/projects to raise a certain goal to either gain more funds for the organization or donate them to a good cause.
  • Public Relations, Filipino Asian Students Association, 09/01/17, 05/01/21, Designed items required for promotional purposes such as flyers, banners, printing, and tri-fold.

Zip

28278

Timeline

Operations Associate

Nomad Health
10.2022 - 07.2024

Operations Analyst

Nomad Health
12.2021 - 10.2022

Manager

Kochi By The Lake
08.2017 - 07.2022

Bachelor of Science - Health System Management

The University of North Carolina At Charlotte
Angel Nguyen