Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Angel Mock

Greensboro

Summary

Dynamic Administrative Executive with a proven track record at The Bridge Ministries, excelling in event planning and customer relationship management. Recognized as the top CCR salesperson at Terminix, I leverage strong problem-solving skills and attention to detail to enhance service delivery and drive customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Administrative Executive

The Bridge Ministries and Outreach, Inc
Greensboro
06.2019 - Current
  • Coordinated administrative tasks for outreach programs and community events.
  • Assisted in preparing reports and presentations for board meetings.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Prepared meals for gatherings of 15-25

CCR

Terminix of the Triad
Greensboro
10.2022 - 12.2024
  • Collaborated with team members to improve service delivery and customer satisfaction levels.
  • Maintained accurate records of customer interactions in the CRM software for future reference.
  • Educated customers about product features, benefits, and promotions to enhance their experience.
  • Handled multiple tasks simultaneously while maintaining a high level of professionalism and courtesy.
  • Trained new staff on company policies, procedures, and customer service best practices effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Top CCR salesperson for 2023
  • President's Club

Certified Background Screener

Edify Background Screening
Greensboro
01.2019 - 10.2022
  • Complied with all federal, state and local regulations as well as company rules.
  • Maintained accurate reports and records.
  • Protected confidentiality of data by using security techniques.

DSD Receiver

Food Basics
Greensboro
05.2003 - 07.2013
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Processed daily and weekly DSD tickets to file invoices.
  • Stocking, and rotating cigarette cartons.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Protected company assets through accurate receipt and return of DSD product.
  • Followed food safety and workplace safety guidelines for job functions.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Provided fast, friendly, and accurate customer service to create positive shopping experience.
  • Entered DSD invoices into the inventory system for prompt record keeping.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Tracked product for DSD vendors to verify invoices.

Education

High School Diploma -

South Davidson
Denton
06-1995

Some College (No Degree) - Juvenile Corrections

GTCC
Jamestown

Some College (No Degree) - Bachelor of Science: Religion: Evangelism

Liberty University
Lynchburg, VA

Skills

  • Microsoft Office
  • CRM software
  • Data management
  • Event planning
  • Budget administration
  • Customer relationship management
  • Team collaboration
  • Meeting coordination
  • Problem solving
  • Time management
  • Attention to detail
  • Effective communication
  • Certified Trainer, Pest Control applicator
  • Top sales, President's Club

Certification

  • NC Certified Pest Control Applicator

Accomplishments

  • Top Salesperson 2023
  • President's Club

References

References available upon request.

Timeline

CCR

Terminix of the Triad
10.2022 - 12.2024

Administrative Executive

The Bridge Ministries and Outreach, Inc
06.2019 - Current

Certified Background Screener

Edify Background Screening
01.2019 - 10.2022

DSD Receiver

Food Basics
05.2003 - 07.2013

High School Diploma -

South Davidson

Some College (No Degree) - Juvenile Corrections

GTCC

Some College (No Degree) - Bachelor of Science: Religion: Evangelism

Liberty University

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Angel Mock