ANGEL MAYO

• Provided Tier 1 & Tier 2 technical support as a Senior Service Pro Advisor for Apple, troubleshooting hardware, software, and connectivity issues.

• Acted as the first point of contact for client customers, efficiently diagnosing and resolving complex technical issues.

• Delivered exceptional customer service by actively listening, leveraging technical expertise, and applying creative problem-solving to enhance user experience.

• Reviewed Explanation of Benefits (EOBs) for accuracy and compliance, ensuring proper documentation and resolution of discrepancies.

• Processed patient payments for medical appointments with precision, maintaining compliance with financial protocols.

• Managed and updated customer account information, ensuring data accuracy and seamless transaction processing.

• Communicated with insurance companies to process recoupments, manage overpayment adjustments, and issue refunds.

• Conducted thorough account reviews, identifying necessary refunds for both insurance companies and patients.

• Provided training and mentorship to junior advisors, enhancing team efficiency and knowledge-sharing.

• Performed physical loading, unloading, sorting, and scanning of packages in a high-volume warehouse setting.

• Ensured accurate and efficient package handling while maintaining safety compliance.

• Developed strong time management and team collaboration skills.

• Delivered exceptional customer service, ensuring a positive guest experience in a fast-paced environment.

• Processed cash and card transactions accurately while maintaining a high level of efficiency.

• Developed strong communication and problem-solving skills, effectively handling customer inquiries and complaints.

• Maintained a clean and organized workspace, adhering to company standards.