Angel-Mae Thigpen
Old Fort
Summary
Dedicated Customer Service Professional experienced in relationship-building and time management within fast-paced environments. Achieved high levels of customer satisfaction through exceptional service and tailored beauty product recommendations. Committed to driving customer loyalty and satisfaction while quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server
Waffle House
Marion
12.2025 - Current
- Delivered exceptional service to high volume of daily customers, contributing to positive dining experiences.
- Served food and beverages to guests in a fast-paced environment.
- Managed customer orders with accuracy and efficiency using POS system, enhancing order fulfillment.
- Resolved customer complaints promptly, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted new team members with training on service procedures and menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness of dining area and kitchen according to health standards.
Beauty Advisor
Sally Beauty
Marion
06.2024 - Current
- Guided customers in selecting beauty products tailored to their specific needs, enhancing their shopping experience.
- Demonstrated product usage techniques to enhance customer experience.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Informed customers about current promotions and loyalty programs, increasing engagement and repeat visits.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor and product displays.
- Managed inventory tasks, including restocking shelves to ensure product availability and organization.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
Cashier
Dollar General
Marion
10.2023 - 03.2024
- Handled cash, credit, and debit transactions accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer inquiries about products and store policies to enhance shopping experience.
- Maintained clean and organized checkout area for customer convenience.
- Ensured checkout area cleanliness, contributing to a pleasant shopping environment.
- Answered customer questions and provided store information.
- Coordinated with team members to streamline daily operational tasks and improve workflow.
- Stocked shelves and ensured product displays were neat and accessible.
- Performed other duties as assigned by management.
Education
West Caldwell High School
Lenoir, NCSkills
- Point of sale (POS) system operations
- Order management
- Inventory management
- Product knowledge
- Customer engagement
- Upselling techniques
- Product demonstrations
- Complaint resolution
- Time management
- Team collaboration
- Active listening
- Positive guest interactions
- Exceptional customer service
- Item promotion
- Positive and professional
- Strong work ethic
- Shift management
- Problem solving
- Effective communication
- Conflict resolution
- Personalized recommendations
- Product knowledge expertise
- Friendly and outgoing
- Flexibility and adaptability
- Relationship building and management
- Empathy and patience
- Attention to detail
- Cross-Category selling techniques
Timeline
Server
Waffle House
12.2025 - Current
Beauty Advisor
Sally Beauty
06.2024 - Current
Cashier
Dollar General
10.2023 - 03.2024
West Caldwell High School