Summary
Overview
Work History
Education
Skills
Timeline
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Angel Long

Roxboro

Summary

Dynamic Client Support Specialist with a strong work ethic and exceptional problem resolution skills, adept at managing patient data and ensuring confidentiality at Rhythm Management Group. Proven ability to enhance operational efficiency through effective communication and teamwork, while proficiently utilizing multiple EMR platforms for accurate data entry and patient scheduling.

Overview

24
24
years of professional experience

Work History

Client Support Specialist

Rhythm Management Group
10.2021 - Current

Upload remote monitoring transmissions from Rhythm Synergy to the clients EMR and enter charges. Scheduling, Patient Data Verification cases (verify patient information and schedules match in vendor sites and salesforce), and enroll new client patients. Use multiple platforms and EMR's such as Athena, Veradigm, RhythmSynergy, Salesforce, EPIC, Paceart, Powerchart, and Revenue Cycle.

Administrative Assistant Specialist

UNC Health Care
06.2013 - 10.2021

Front desk: check in/out patients, collect copays, verify patient demographics/insurance. Schedule/reschedule appointments. Contact patients to schedule yearly mammogram appointments. Contact patients to reschedule missed appointments. Contact patients for appointment reminders daily. Enter Xrays from referrals for walk in patients.

Call center: schedule/reschedule patient appointments, schedule appointments from referrals, surgery scheduling, answer phones,

Administrative Assistant

Practice Management Group
09.2012 - 06.2013

Sending EOB's, Contacting insurance companies for denied claims. Contact patients for payments and/or set up payment plans.

Administrative Assistant

Durham Internal Medicine
04.2001 - 09.2012

File room clerk. Filing/pulling charts for physicians/nurses.

Call center: answering call for patients for appointments and taking messages for the nurses.

Front desk: Check in patients, appointment reminder calls, enter labs, collect copays, print and send out monthly appointment reminders. Verify patient demographics and insurance. Enter new patient information. Schedule yearly physical appointments. Pull voicemails from the appointment line and contact patients for scheduling/rescheduling appointments. Check in pharmaceutical representatives with samples and get physician signatures. Clean and organize sample closets and pull expired samples to discard.

Education

Person Senior High School
Roxboro, NC

Skills

  • Strong work ethic
  • Verbal and writing communication
  • Problem resolution
  • Teamwork and collaboration
  • Document and records management
  • Computer skills
  • Customer data confidentiality
  • Data entry
  • Customer account management
  • Inbound call management
  • Calm and professional under pressure
  • Administrative and office support
  • Multi-line phone talent

Timeline

Client Support Specialist

Rhythm Management Group
10.2021 - Current

Administrative Assistant Specialist

UNC Health Care
06.2013 - 10.2021

Administrative Assistant

Practice Management Group
09.2012 - 06.2013

Administrative Assistant

Durham Internal Medicine
04.2001 - 09.2012

Person Senior High School
Angel Long