Angel Figueroa
Charlotte,NC
Summary
Facilities operations professional with experience supporting airport site operations, vendor performance management, inspections, service quality, budgeting support, and issue resolution in fast-paced environments. Strong background in coordinating contracted service providers, managing work order and preventive maintenance workflows, reviewing scopes and proposals, and maintaining clear communication with internal teams, leadership, and stakeholders. Known for follow-through, accountability, and building productive working relationships that support operational continuity and service standards. Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
10
10
years of professional experience
Work History
Soft FM Operations Specialist
Conrac Solutions
Charlotte, NC
07.2024 - Current
- Manage reactive and preventive maintenance workflows, coordinating with vendors and internal teams to resolve overdue work orders and maintain accurate system documentation.
- Review and approve vendor proposals by validating scope, pricing, parts availability, and budget impact to support sound operational decisions.
- Oversee PM programs and inspections, verifying service quality, documentation, and operational readiness before work order closure.
- Manage daily invoice approvals in Yardi Elevate and Voyager, ensuring accurate coding, timely processing, and compliance with SOPs.
- Lead vendor performance management through recurring meetings, performance reviews, and scope-of-work updates to strengthen service quality and accountability.
- Draft scopes of work for service agreements and purchase orders, ensuring alignment with policy, budget, and operational needs.
Resident Experience Manager
Lantower Residential
Charlotte, NC
06.2020 - 06.2024
- Facilitated move-in orientation for new residents by scheduling and leading pre-move-in orientations.
- Coordinated and tracked responses to resident issues at move-in, ensuring prompt resolution and strong resident satisfaction.
- Managed resident relations, service requests, and communications through property management systems, ensuring timely responses to messages, texts, and emails.
- Collaborated with the Community Manager to address and resolve resident complaints, tracking issues through full resolution and keeping all parties informed.
- Conducted daily community inspections to identify and address deficiencies, working with the maintenance team to resolve issues promptly and ensure show units and future move-ins met company standards.
- Oversaw lease administration processes, including lease preparation, move-in inspections, and vacancy report monitoring.
- Coordinated delivery and work schedules with vendors, contractors, and site leadership to support smooth operations.
- Assisted in obtaining bids from vendors and contractors, negotiating pricing to support cost-effective solutions.
Senior Leasing Consultant
Weinstein Properties
Charlotte, NC
09.2016 - 08.2019
- Delivered high-level customer service to a diverse resident base, ensuring professional and timely interactions.
- Assisted in preparing and filing legal notices for evictions and corresponded with residents regarding legal matters.
- Ensured accuracy and compliance of leases prepared for the State of North Carolina.
- Coordinated tenant move-ins and move-outs and conducted regular walk-throughs of rental spaces.
- Handled deposit accounting, payment posting, and weekly property inspections to maintain operational standards.
- Planned and implemented resident functions to strengthen resident relationships and enhance community engagement.
- Maintained positive relationships with key stakeholders to improve occupancy outcomes and support leasing goals.
Education
High School Diploma -
Lower Richland Highschool
Columbia, SC05.1995
Skills
- Operational efficiency
- Cross-functional communication
- Project management
- Operations coordination
- Conflict resolution
- Relationship building
- Task prioritization
- Multitasking
ADDITIONAL HIGHLIGHTS
- Experienced in managing contracted service providers and holding vendors accountable to scope, communication, and quality expectations.
- Comfortable stepping into transitional environments that require structure, responsiveness, and strong follow-through.
- Effective at identifying when to escalate issues, when to collaborate across departments, and how to maintain clear communication during urgent situations.
Timeline
Soft FM Operations Specialist
Conrac Solutions
07.2024 - Current
Resident Experience Manager
Lantower Residential
06.2020 - 06.2024
Senior Leasing Consultant
Weinstein Properties
09.2016 - 08.2019
High School Diploma -
Lower Richland Highschool